Food and Beverage Supervisor

About Us :

We are a thriving, high-volume ice cream shop known for friendly service, quality treats, and a fun, welcoming atmosphere. We’re seeking an experienced, hands-on Manager who understands that   exceptional customer service is our #1 priority .

Position Overview :

This is a dual-role leadership position, requiring both   active floor presence in the shop   and   dedicated office hours . You’ll be directly involved in day-to-day store operations—leading by example with customers and staff—while also managing scheduling, cash handling, and administrative responsibilities behind the scenes.

Key Responsibilities :

Deliver and model outstanding customer service at all times

Supervise daily shop operations, ensuring smooth and efficient workflow

Work hands-on in the shop during peak hours to support staff and guests

Strategically build and manage employee schedules to match business needs

Lead, train, and retain a motivated, customer-first team

Handle cash, tips, deposits, and reporting with accuracy and accountability

Enforce cleanliness, food safety, and operational procedures consistently

Partner with office management on hiring, onboarding, and training

Balance time between shop floor leadership and office-based administrative tasks

Qualifications :

Minimum 2–3 years of proven management experience in food & beverage, retail, or hospitality (ice cream / quick-serve experience strongly preferred)

Strong leadership and communication skills with the ability to inspire and motivate staff

Demonstrated success in customer service, employee retention, and team development

Hands-on cash handling and reconciliation experience

Highly organized, detail-oriented, and adaptable in a fast-paced environment

Professional references required from previous management positions in the industry

Availability :

Must be available to work evenings, weekends, and holidays as needed

Schedule includes both   on-the-floor shop hours   and   office-based administrative hours

What We Offer :

Competitive pay based on experience

Partial rent coverage as part of compensation package

Growth opportunities within the company

Fun, team-oriented, high-energy work environment

Employee discounts at sister venues