Customer Engagement Suite Leader, Google Cloud

Customer Engagement Suite Leader

Google Cloud Consulting Professional Services team guides customers through the moments that matter most in their cloud journey to help businesses thrive. We help customers transform and evolve their business through the use of Google's global network, web-scale data centers, and software infrastructure. As part of an innovative team in this rapidly growing business, you will help shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners. In this role, you will oversee the scoping and technical delivery of complex Customer Engagement Suites Solutions (CES) covering program assurance, verification, validation, and driving exceptional customer satisfaction. You will bring your executive leadership acumen to a team responsible for working directly with Google's customers to help them transform their business. You will help set and execute strategy and work with customer executives and key technical leaders to deploy solutions via Google Cloud. You will oversee relationships with key Google partners currently servicing accounts in order to manage programs, deliver consulting services, and provide technical guidance and best practices.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities :

• Foster a team culture, through hiring, developing, and retaining a team of Cloud consultants and Cloud developers with clear objectives, performance management, and career coaching.
• Serve as a trusted executive advisor to customers, providing the executive visibility, resources, and sponsorship needed to accelerate innovation and adoption across the market.
• Work with customer technical leads, client executives, and external partners to manage and deliver successful cloud infrastructure solutions through discussions, strategic presentations and recommendations, and implementation in Google Cloud environments.
• Set the goal and measure the impact of the CES technical strategies for the professional services organization.
• Establish and maintain a formal, continuous feedback loop with Core Product and Development teams, ensuring customer-facing delivery challenges and critical solution requirements are prioritized and integrated into the feature roadmap for next-generation CES platforms.