Dr, IT Change Management (Remote)

Director Of It Change Management

We believe in the power and joy of learning. At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values inclusion, engagement, and discovery. Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day.

Position Summary

The Director Of It Change Management is a strategic leader accountable for creating, executing, and measuring adoption strategies that ensure technology changes deliver measurable business impact across the enterprise. This leader transforms how IT delivers value by making organizational change feel like intentional progress rather than disruptive chaos, bridging the gap between technical delivery and human adoption. The Director combines deep change management expertise with campaign-style strategy development, building data-driven frameworks that align technology initiatives with business readiness. This role owns end-to-end accountability for adoption outcomesfrom strategy formulation through measurement and optimizationensuring technology investments achieve their intended business results through sustained behavior change and user adoption.

Key Responsibilities

Enterprise Change Management Strategy & Framework Development

• Define and deliver the IT change management strategy, establishing consistent frameworks that sequence technology changes to drive adoption and / or changes in user behavior.
• Build standardized processes, change communication strategies, and stakeholder analysis templates that ensure all technology initiatives identify impacted users and address their needs.
• Map end-to-end change management plan including defining approach and desired impact; managing and enabling change; reviewing performance and sustaining outcomes, adapting actions as needed to achieve desired results.
• Create alignment across multiple concurrent projects so changes feel coordinated and planned rather than scattered, reducing the risk of opposing priorities overwhelming end users.
• Develop measurement frameworks that track adoption success through indicators including help desk calls, knowledge base engagement, and user feedback metrics.

Partner Management & Resistance Mitigation

Communication & Adoption Enablement

Measurement, Analytics & Continuous Improvement

Leadership & Cross-Functional Partnership

Qualifications

10+ years of progressive experience in change management, organizational effectiveness, or digital transformation, with 5+ years leading change initiatives in IT or technology-enabled environments. Proven track record designing and implementing change management frameworks that have measurably improved adoption outcomes across global, distributed organizations. Experience in developing Marketing campaigns, developing personas, adoption and engagement journeys, and conducting structured tests and tracking successes across various digital channels. Demonstrated expertise in stakeholder management, including securing consensus from cross-functional leaders and navigating organizational politics to get results. Strong analytical skills with experience using data and metrics to assess adoption readiness, measure success, and course-correct initiatives in flight. Exceptional communication and influence skills, with the ability to translate technical changes into user-centric language and build advocacy across diverse audiences. Experience working in fast-paced, PE-backed technology companies preferred, with understanding of how to balance transformation speed with organizational capacity. Relevant certifications such as Prosci ADKAR, CCMP, or equivalent change management credentials are valued but not required.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy. The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com or at +1 (617) 289-7917.

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