Customer Service Specialist

Position Summary : The Customer Service Representative is responsible for providing best in class customer service for a portfolio of assigned customers for our Healthcare & Specialty Division. We’re seeking a Customer Service Representative who thrives in a dynamic, fast-paced environment and takes pride in delivering

In this role, you'll act as a key liaison between customers and our sales, production, and shipping teams, ensuring orders are accurate, timely, and aligned with customer expectations. If you're a proactive problem-solver who enjoys building relationships, maintaining strong attention to detail, and driving continuous improvements in customer satisfaction, we’d love to have you on our team.

Essential Accountabilities :

• Champion the customer experience by proactively managing orders from placement to delivery, using a customer-centric approach
• Collaborate cross-functionally with internal teams (sales, production, shipping, etc) to ensure seamless communication and order fulfillment
• Leverage modern digital tools (email, Microsoft Excel, CRM systems, and order processing platforms) to receive, process, and track customer orders efficiently
• Create and maintain accurate customer records, including open order reports, order revisions, artwork approvals, and shipping requests
• Work in partnership with sales and operations teams to understand customer provided forecasts and how to better provide attention to meet these demands
• Escalate internal systematic / process concerns until final solution / resolution is provided to customer
• Identify and upsell opportunities by recommending new or complementary products to meet customer needs
• Maintain compliance with all company policies while ensuring exceptional attention to detail in every interaction

KEY CHARACTERISTICS & ABILITIES :

Minimum Qualifications :

5+ years of experience as a Customer Service Representative at a manufacturing organization. Associate degree or bachelor’s degree preferred.

Required Skills :