Government Banking - Client Service Team Lead

Government Banking - Client Service Team Lead

The Government Banking-Client Services Team Lead is responsible for overseeing all daily client servicing needs for the Government Banking customer base and striving for this team to deliver an exceptional client experience. This role provides leadership, guidance, and coaching while serving as an escalation point for complex client needs. The Team Lead collaborates closely with Relationship Managers, and internal partners to strengthen client relationships, streamline processes, and achieve service excellence. Assessing and effectively managing all the risks associated with these business objectives and activities is required to ensure they adhere to, and support Enterprise Risk Management Framework. This role contributes to revenue and deposit generation as well as supporting and providing service to this growing and ever-expanding portfolio of Government clients.

Job Responsibilities :

• Team Leadership & Coaching
• Client Service Excellence
• Operational Oversight
• Collaboration & Communication

Additional Accountabilities :

Job Requirements :

Flagstar is an Equal Opportunity Employer