Senior Teller

Overview

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The Senior Teller is a key team member responsible for delivering exceptional service, ensuring operational accuracy, and supporting branch leadership. In addition to performing all standard teller functions, this role provides frontline leadership through responsibilities such as transaction overrides, audit participation, and serving as Manager on Duty (MOD) when needed. Senior Tellers uphold Wellby's service and compliance standards, foster team development, and assist the Assistant Branch Manager in maintaining an efficient, compliant, and member-focused teller line.

Principle Duties And Responsibilities

• Willingness and ability to exhibit Wellby Core Values every day.
• Works purposefully and is driven to provide the best team member experience.
• Completes Wellby's Manager on Duty (MOD) Training and actively participates as MOD for the teller line.
• Supports the Assistant Branch Manager on critical operational functions, including daily / monthly audit preparation, cash audits, dual control processes, and investigating outages or discrepancies.
• Acts as a first point of escalation for complex member inquiries or transaction issues, resolving matters efficiently and professionally.
• Authorizes teller transaction overrides in strict alignment with policy and compliance standards.
• Supports branch leadership with delegated opening and closing responsibilities to ensure operational readiness.
• Accepts deposits, confirming the accuracy of transactions.
• Monitors and balances branch cash levels, including ordering, verifying, and securing cash shipments in accordance with dual control standards.
• Serves as a trusted resource for teller peers, providing guidance, mentorship, and hands-on support.
• Promotes Wellby's service standards by modeling exceptional member engagement and fostering a service-first culture.
• Adheres to all security and BSA compliance requirements while proactively assisting with fraud detection and prevention efforts.
• Performs other duties as assigned.

Knowledge, Skills, And Abilities (KSA)

Supervisory Responsibilities

Complexity & Scope of Work

Physical Demands & Work Environment

Work Hours

Minimum Qualifications

For All Candidates

This is a Full-Time, Hourly (non-exempt) Emergency Classification : Non-essential

Wellby is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, veteran status or any other legally protected characteristic. If you'd like more information about your EEO rights as an applicant under the law, click here forEnglish / Spanish.

Wellby provides equal opportunity to qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation, please emailcareers@wellbyfinancial.com or call 281-226-1696 for assistance.

Disclaimer The statements herein are intended to describe the general nature and level of work being performed by team members, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

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