Technology Operations Team Supervisor

Technology Operations Team Supervisor

Salary : $91,320.00 - $146,124.00 Annually

Location : Denver Metro, CO

Job Type : Full Time

Job Number : QAA 06042

Department : Department of Early Childhood

Opening Date : 11 / 19 / 2025

Closing Date : 12 / 3 / 2025 11 : 59 PM Mountain

This position is open only to Colorado state residents.

Primary Physical Work Address : 710 S. Ash St., Denver, CO 80246

FLSA Status : Exempt; position is not eligible for overtime compensation.

Department Contact Information : daulton.daies@state.co.us

How To Apply : Please submit an online application for this position at the State of Colorado careers website. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. We offer a generous benefits package including :

• 11 paid holidays per year plus vacation and sick leave
• Medical, dental, and vision plans
• State paid life insurance policy
• Choice of 2 retirement plans (defined benefit or defined contribution)
• Optional 401(k) and 457 plans
• State paid short-term disability coverage
• Additional optional life and disability plans
• Credit Union membership
• Training and professional development

To learn more about State of Colorado benefits visit : https : / / www.colorado.gov / dhr / benefits

Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to https : / / studentaid.gov / manage-loans / forgiveness-cancellation / public-service .

This position will have the opportunity for a hybrid schedule (a combination of in-office and remote workplace). Please note - equipment provisioning and certain onboarding tasks will take place in person, in our downtown Denver office, on the first day of employment.

The Colorado Department of Early Childhood (CDEC) ensures the delivery of a comprehensive, community-informed, data-driven, high-quality, and equitable early childhood system that supports the care, education and well-being of all Colorado's young children, their families, and early childhood professionals in all settings. CDEC provides access to collaborative, coordinated, quality early childhood programs and support to children, families, and early care professionals in an effort to best prepare Coloradans for future success.

Business Operations, Innovation, Technology, & Security (BITS) has 4 crucial teams responsible for the entire agency technology portfolio. The 4 teams manage CDEC's information technology, infrastructure, operations, projects, & enterprise applications. BITS coordinates daily with all of CDEC, the Governor's Office of Information Technology (OIT), and technology service providers in support of the CDEC mission.

Our vision is to be the most tech-forward, user-centric agency in the State of Colorado by identifying, implementing, and managing solutions that are sustainable, interoperable, & secure.

Description of Job

What you'll be doing :

This position is an experienced Technology Operations Manager that is tasked with maximizing the continuity and operations of our 21 technology systems. Our Technology Operations team owns a critical continuity of operations role with our agency and end users. At all times, the position shall be focused tirelessly and endlessly on the unbroken delivery of sustainable, dependable, and functional technology. This role will provide direct supervision to our team of 6 System Administrators. Additionally, in partnership with our Technology Service Supervisor, this role will have dotted line relationships with our full-time, OIT System Developers that are devoted to CDEC. The position is expected to utilize an Agile, iterative approach to all technology operations duties across the BITS technology infrastructure.

CDEC, along with its infrastructure of applications and systems, is an expansive, dynamic agency with thousands of stakeholders. To be successful, this role must have a communicative and collaborative approach to CDEC Technology that is encompassing all these inputs. While we strive to be inclusive of all stakeholders, a principle of the BITS team is that the families, children, and early childhood professionals that we serve have been, are currently, and will continue to be the primus inter pares of all stakeholders.

Additionally, this role will be a critical pivot between our Technology Service team of Customer Experience (CX) Administrators and the Product team by providing daily support in all operations and maintenance. This will be achieved through consistent, regular, and intentional connections with these 2 teams.

In collaboration with the Technology Service Manager, this role will be responsible for the intake of all enhancement, project, and technical debt requests, representing those requests to the Governor's Office of Information Technology and vendors, and collaborating with the divisional Product Owners for inputs and prioritization of efforts.

This position has regular interaction with internal staff including division directors and internal program managers. This position also regularly represents the Office, Division, and technology applications to other state agencies, vendors, and to external partners at meetings and other venues.

Major Job Duties