AVP Customer Service bilingual Mandarin(Banking exp required)

To Apply for this Job Click Here

Job Ref : 14917

Salary : $90000 - $100000

AVP Customer Service bilingual Mandarin (Banking exp required)

Base salary $90k-100k depending on skills and experience

Located onsite in Manhattan with a foreign bank

Qualifications :  Bachelor’s degree in Business or related field is required; Master’s Degree is preferred.

Minimum 4-6 years of work experience in banking business and retail banking Demonstrate sound knowledge of consumer compliance and regulations, as well as banking products and services, and banking operational procedures

Bilingual capability in Mandarin is required

Responsibilities :

Assist customers with routine account related requests such as : opening, modifying and closing accounts / debit cards, funds transfers, stop payments, inquiries about bank deposit products and service charges, review of accounts transactions, processing of special depository products and others

Collect customer’s identification documents in accordance with the Bank’s KYC policy

Prepare reports including but not limited to 1099 report, 1042s report, W-8 Form update report, CD Pre-maturity Notice report, Foreign Exchange Annual Statement Report etc.

Provide instructional leadership and coaching to staff in resolving complex customer issues

Understand and support compliance with all applicable regulatory guidelines such as Bank Secrecy Act, Anti-Money Laundering, and Consumer Compliance etc.

#acgresourcesjobs