Salesforce Practice Leader

Job Details

Description

Position Description

The Salesforce Practice Leader will lead a team of direct and cross-functional resources across multiple business, IT, and operational teams. This is a critical and highly visible role requiring significant stakeholder influence and relationship management both internally (Line of Business Leadership, Marketing and Technology Senior Leaders and other functional experts) and externally (Strategic Partners, Vendors, and leading technology companies).

This individual will lead a team of Digital Product Owners, Developers, Solutions Architects, and Analysts in the execution of the bank's technology modernization journey. This position will work with business leaders to develop and drive the next generation of capabilities within our Salesforce ecosystem, inclusive of Salesforce CRM and nCino practices.

This position will use broad vision of the competitive and comparative landscape, strong relationship and portfolio management skills to execute deliverables and partner throughout the organization to drive customer experience ownership through value segmentation strategies to drive, support and evolve a high-performing, customer-focused organization. This role requires a wide-range of capabilities to include change management leadership, virtual team management, design-centered thinking, digital process design portfolio management and strategic execution as well as the ability to influence diverse, cross functional team to success without direct authority over the team.

Position Accountabilities

Lead team of digital sales and service product owners responsible for the following :

• Assist each Line of Business in creating and implementing digital visions, strategies and roadmaps that address the business needs and future growth
• Assess digital sales and service platforms in the external marketplace and make recommendations for potential partnerships
• Identify opportunities to leverage digital techniques for greatest strategic impact and defining the priority capabilities required to succeed
• Develop the business cases and business requirements for digital opportunities and drive to execution
• Lead multi-disciplinary teams to shape and implement digital strategies, programs, and initiatives
• Bring the voice of the customer / client and the voice of the advisor / employee into our product features, ensuring that features delivered are aligned with the intended business outcomes, and align work with our target architecture road map
• Develop and manage goals and key performance indicators
• Partner with Marketing for acquisition support, product positioning, promotion of digital products and services and onboarding activities
• Present data, strategies and recommendations to senior management to build buy-in to strategic recommendations
• Prioritize product requirements and coordinate release plans with IT and key constituents.
• Serve as primary business point of contact for implementation activities and work closely across with key constituents to meet scheduled milestones
• Guide and direct complex projects, identify key stakeholders and gain participation

Position Qualifications

Education & Experience

Knowledge & Skills

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