Equipment Service Technician (Floater)

Job Description

Job Description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote based Customer facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment.

Individuals with experience working in HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, Electrical, etc. are often successful.

This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following states : Mississippi, Louisiana, Arkansas.

This is a floating position which requires heavy travel, up to 75% of the time. A person in this role can expect overnight travel Monday – Friday, including some weekends as needed. The incumbent will travel within Texas, Arkansas, Louisiana, Mississippi, Tennessee.

What you'll do as an Equipment Service Technician

Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components.

Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties.

Work with cross functional teams (Tech Support, Engineering and Service Contract Management), to escalate issues appropriately and utilizes advanced technology platforms to complete compliance regulatory requirements, and resolve and document troubleshooting issues.

The Technician will provide Customers with information, pricing and repair options. With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory.

Provide support to various locations within assigned territory depending on the service agreements and Customer needs.

The Experience, Skills and Abilities Needed

Required :

• High School Diploma or GED with 4+ years of work experience, with 2 of those years in a mechanical / technical role. Associates degree or related certifications in technical / mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.
• Valid driver’s license and the ability meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
• Customer and team engagement experience.
• Effective written and verbal communication skills.
• Basic computer skills (MS windows / email, navigation, mobile app, and ability to data input into multi systems).
• Must be able to meet flexible schedules with potential overnights, as well as early / late hours, based on Customer and business needs.

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer :

Market Competitive Pay

Extensive Paid Time Off and (9) added holidays

Excellent Healthcare, Dental and Vision Benefits

Company Vehicle

Company Cell Phone / Laptop

Tools, Equipment, Uniforms provided

Long / Short Term disability coverage

401(k) with company match

Maternity & Paternal Leave

Additional add-on benefits / discounts for programs such as Pet Insurance

Tuition reimbursement and continued education programs

Excellent opportunities for advancement and stable long-term career

You should be proficient in :