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Client Partner, Salesforce Practice
Client Partner, Salesforce PracticeVerndale • Boston, New Hampshire, USA
Client Partner, Salesforce Practice

Client Partner, Salesforce Practice

Verndale • Boston, New Hampshire, USA
21 days ago
Job type
  • Full-time
Job description

About the Client Partner role

This role can be in our Boston office or Remote for those outside of MA

The Client Partner (CP) is Verndales strategic advisor and business development leader for key clients in Verndales Salesforce practice. Managing a focused portfolio of high-value clients the CP owns the commercial relationship account growth strategy and executive engagement while coordinating with the Practice leadership to ensure client success. Client Partners focus on expansion multi-practice penetration and long-term value creation.

Responsibilities

  • Manage a portfolio of 710 high-value accounts (>

$500K annual targets).

  • Serve as the trusted advisor to client executives building multi-threaded senior relationships.
  • Develop and maintain Account Growth Plans with strategies for expansion revenue growth and cross-practice adoption.
  • Proactively identify opportunities frame Verndale solutions and lead pursuit processes with Practices and Sales.
  • Lead Quarterly Business Reviews (QBRs) and executive briefings to reinforce value and uncover new needs.
  • Own commercial accountability : renewals contract negotiations pricing and pipeline growth.
  • Collaborate with Project / Engagement Managers to ensure delivery performance supports growth opportunities.
  • Act as the clients advocate within Verndale ensuring their evolving needs are addressed.
  • Contribute to the Client Partner community sharing insights and mentoring colleagues.
  • Up to 50% travel.
  • Qualifications

  • Bachelors degree in business technology or related field; MBA preferred.
  • 710 years experience in account management consulting or business development.
  • Proven success managing a $5M book of business with double-digit growth.
  • In-depth experience and familiarity with the Salesforce platform ecosystem.
  • Strong business acumen and functional expertise (commerce CX IT marketing technology etc.).
  • Consultative selling skills : ability to uncover needs challenge assumptions and frame solutions.
  • Exceptional communication negotiation and executive presence.
  • Skilled collaborator able to align multiple internal teams around client opportunities.
  • Willingness to travel 50% to engage with clients and teams.
  • Performance Indicators

  • Revenue growth (expansion and new opportunities within accounts).
  • Gross & net revenue retention.
  • Multi-practice penetration (number of services adopted per client).
  • Margin contribution of portfolio.
  • Client satisfaction & loyalty (CSAT NPS executive relationship depth).
  • Ten Great Reasons to Work at Verndale

  • We are a rapidly growing company that is just as entrepreneurial today as when we were founded in 1998.
  • We are relentlessly curious and enthusiastically solve our clients complex business problems through technology data and design.
  • We foster a culture that enables every person in the organization to do the best work of their career.
  • We offer regular training and professional development to move careers forward.
  • Client and employee satisfaction are our two most important business metrics.
  • We celebrate and champion diversity equity and inclusion.
  • We offer generous paid company holidays vacation and paid sick time to every employee starting on day one.
  • We provide top-of-the-line benefits including health dental vision 401K LTD STD Life Insurance EAP HRA and more.
  • We support a healthy work / life balance.
  • We are fully remote enabled and embrace the evolving definition of the workplace.
  • About Verndale

    Verndale is a digital experience agency dedicated to driving growth by helping businesses create meaningful human connections in an increasingly digital world. With offices in Boston Montreal Los Angeles Quito and hubs across the Americas we partner with marketing and technology leaders to deliver personalized web mobile and ecommerce solutions that elevate customer experiences.

    At Verndale we thrive on collaboration and innovation offering a full range of services that span strategy design development personalization SEO analytics and digital advertising. We celebrate diversity and inclusion striving to create a climate of respect essential for both individual and company success.

    If youre ready to be part of a passionate team dedicated to making an impact and driving growth we invite you to explore a career at Verndale.

    Compensation & Benefits

    $125000 - $175000

    In accordance with applicable law the above salary range provided is Verndales reasonable estimate of the base salary for this role. The actual amount may vary based on non-discriminatory factors such as location experience knowledge skills and addition to salary Verndale also offers a competitive benefits package.

    Verndale is proud of the fun diverse and respectful company environment we enjoy on a daily basis. Competitive compensation and comprehensive coverage for medical dental life disability and a 401(k) savings plan are offered to all full-time employees. Ample company paid holidays and personal time off make having a work-life balance possible. For some roles remote work is a definite possibility; we believe in hiring the best and keeping our own happy and motivated.

    Verndale is an Equal Opportunity Employer. All employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by federal state or local law.

    Required Experience :

    Senior IC

    Key Skills

    Practice Management,Veterinary Experience,Enterprise Architecture,Office Manager Experience,Enterprise Software,Healthcare Management,IaaS,TOGAF,Medical office experience,Conflict Management,COBIT,Customer relationship management

    Employment Type : Full-Time

    Department / Functional Area : Client Services

    Experience : years

    Vacancy : 1

    Monthly Salary Salary : 125000 - 175000

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    Client Partner • Boston, New Hampshire, USA

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