100% Company-Paid Medical and Dental Benefits
Free Fiber Internet Service
Comp : $23 to $26 per hour
Who We Are :
We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 20041994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family : collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.
Position Impact :
The Field Technician 3 is responsible for the installation, maintenance, and troubleshooting of telecommunications equipment and systems. This role involves working both independently and collaboratively to ensure seamless communication services for clients and customers. Field Technicians are proficient in configuring, testing, and repairing telecom infrastructure, including fiber optic networks, cables, and related equipment. They possess strong technical acumen, a commitment to safety protocols, and the ability to adapt to various work environments, from outdoor installations to indoor settings. Field Technicians play a vital role in maintaining the reliability and efficiency of telecom networks, ensuring consistent connectivity and customer satisfaction.
Qualifications and Experience :
- Eligibility for US Employment without sponsorship
- Minimum of 21 years of age
- A valid driver's license, subject to successful verification through a DMV check, is mandatory
- High School Diploma or GED or equivalent combination of education and experience is preferred
- Minimum of 12 months of experience as a field technician
- Understanding of Fiber Optic Networks, Basic Telecom, and Video
- Basic knowledge of Apple IPAD
- The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
- Proficiency in Spanish Language is desirable
Skills :
Proficient use of MS Office applications including Teams, teleconferencing applicationsFunctional use of common office equipment, computers, and office softwareAbility to distinguish colors and audible tonesEssential Duties and Responsibilities :
Fiber Optic Cable Installation and Maintenance :
Performs residential installation and troubleshooting of internet connectivity, telecom, and videoResponds to support issues with truck rolls and telephone support to troubleshoot on-site connectivity for phone, internet, and video servicesResolves technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Internet Connectivity, Telecom, and VideoInfrastructure Operations :
Conducts low voltage / fiber infrastructure wiring and troubleshoots related issuesOffers remote assistance to support technicians and engineersEnsures timely and accurate completion of work ordersTicket Management and Communication :
Asks questions to determine the nature of the problem and be able to walk customers through the problem-solving processUtilizes CRM for support tickets and trouble ticket resolutionCompletes assigned work orders promptly and accuratelyReceives location information and task assignments via dispatch software or from personnelEffectively handles challenging situations and emotionally charged customersResponds promptly to customer inquiries and concerns in a customer-centric mannerTraining and Mentorship :
Leads by example and follows guidelines and policies outlined in the Race Communications Employee HandbookAssists the Field Technician team with training and mentoring new team members, ensuring they have the necessary knowledge and skills for performing their jobs safely and efficientlyEquipment Operations and Site Maintenance :
Operates mechanized equipment such as a bucket truck, excavators, and trencherClimbs poles up to 40 feet and operates in bucket trucks with 32’ plus laddersManages deployment and removal of traffic control devices to ensure safety in work areas on streets or roadwaysAdheres to and operates within the weight capacity limits specified by manufacturers for equipment and machinery :Bucket Truck : 350-pound manufacturers maximum load capacity
Ladders : 300-pound manufacturers maximum load capacityVehicle Maintenance and Travel :
Maintains vehicle / equipment pre-op / post-op to be prepared to perform required dutiesMaintains a clean driving record as defined by the current fleet insurance underwriterSpends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors including businesses and / or residents depending on the nature of the jobOvertime, nights, and weekends may be requiredSafety Awareness and Compliance :
Maintains awareness of potential hazards like uneven terrain, loose pets, or slippery walkwaysMaintains a safe distance from aggressive or unrestrained animalsMaintains a safe distance from potential hazards in the work area, including loose pets, children, and other live obstaclesObserves hazards and reports any concerns or accidents to a supervisor or safety professional; participates in the investigation process as neededUnderstands, completes, and signs off all pre-job safety planning tools at the start and end of the shift; completes all required safety-related paperworkUnderstands and responds appropriately to all safety hazards and warning devices (e.g., back-up alarms, smell of smoke, fumes, odors, different colored warning tags, warning sirens)Other duties as assigned.
Why Join Our Team :
Join a tight-knit crew—no faceless corporation vibes hereGrowth potential : promotions and new challenges are part of our DNACompetitive base salaryComprehensive Benefits Package : 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)Free fiber internet service for all employees living in our service areaA culture built on integrity, mutual respect, and a shared purposeCall to Action :
Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.
