Client Account Manager I / II - SMB

Client Account Manager

At Alaska Communications, we're committed to putting our team first, always being customer focused, having a can-do attitude, owning our results, and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us?

Position Summary

The Client Account Manager level I or II work as part of our Small-Medium Business (SMB) Sales team to retain and grow our existing customer base. Act as a business partner to existing customers with an emphasis on driving increased sales and revenue by demonstrating the value of our products and services. Introduce ACS end-to-end technology solutions to enable customers to solve their current and future business needs. These positions require a strong emphasis on outside sales prospecting and customer visits.

Essential Functions

Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions listed below.

• Meets or exceeds sales goals by assessing current customer needs, strategically identifying Alaska Communications solutions, and closing sales.
• Conducts face-to-face visits with customers to develop relationships and expand revenue sources.
• This position is expected to spend at least 60% of their work week off-site with customers in face-to-face meetings, and prospecting for new customer acquisition.
• Performs account reviews with customers to ensure contracts and account information are up to date and accurate while prospecting for additional sales opportunities.
• Prepares sales documentation, activity reports and forecasts, as required.
• Receives and works sales leads from customer call center and website through to their closing.
• Maintains an ongoing relationship with accounts to ensure positive customer experiences and maximize sales opportunities.
• Develops and maintains collaborative relationships with internal stakeholders. Takes initiative to improve processes that will enhance customer satisfaction and / or increase company profitability.
• Performs other duties as assigned and completes projects not specified in this job description.

Position Qualifications

Competency Statements

Skills & Abilities

Education : Associate degree or Bachelor's degree in business administration, marketing, information technology or other closely related fields. Alternate education and training may be substituted for the degree requirement on a year for year basis.

Experience : Two (2) years of experience in a quota carrying sales environment to include selling products / services to small and medium business customers. Alternate experience and education may be substituted for the requirement on a year for year basis.

Preferred : One (1) year of telecommunications or information technology experience.

Computer Skills : Demonstrated proficiency working with the Microsoft Office suite, to include Word, Excel, PowerPoint, and Outlook.

Additional Requirements : Valid driver's license is required.

We hope you'll join us as we change lives through technology.