Talent.com
Pre-Arrival Supervisor - Waldorf Astoria Orlando

Pre-Arrival Supervisor - Waldorf Astoria Orlando

HiltonOrlando, FL, US
13 days ago
Job type
  • Full-time
Job description

Pre-Arrival Supervisor

Waldorf Astoria Orlando is looking for a Pre-Arrival Supervisor to join the Front Office Team!

Surrounded by Walt Disney Resort, this luxurious Forbes 4-Star property has 502 rooms, 30,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 2 bars, a pool, and in-room dining.

Classification : Full-Time

Shift : Various - must have availability to work days, evenings, weekends, and holidays.

Pay : $22.23 per hour

What will I be doing?

As a Pre-Arrival Supervisor, you will be responsible for ensuring that all aspects of the front office / pre-arrival department run smoothly on a day to day basis while ensuring that customers receive excellent service. All efforts should be focused on maximizing the performance of the team by ensuring that all duties are properly executed and addressing any potential issues that may arise.

  • Assign and instruct Pre-Arrival Coordinators in details of work. Observe performance and encourage improvement. Monitor email inbox, telephone call volume to make staffing adjustments accordingly.
  • Manage PAC operations by completing a checklist of daily tasks / decision making that are in the best interest of the hotel. These specific tasks include : reviewing group resumes / concessions, managing / balancing hotel inventory to maximize availability, auditing / ordering office equipment and supplies, reviewing guest billing and ensuring package concessions are appropriately applied, monitoring PAC team member checklist completion, ownership of VCC / billing challenges, and monitoring daily pending rooms / due-outs, etc.
  • Resolve customer complaints via telephone by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered. First points of support for GSA & PAC staff.
  • Continuously train and communicate effectively with both GSA & PAC team to provide them with any necessary information to ensure guest services is in accordance with Hilton Standards
  • Monitor performance of staff with performance evaluations, one-on-one meetings, and discipline issues. Make recommendations for training to improve other team member's job performance

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values :

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline.
  • In addition, we look for the demonstration of the following key attributes :

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
  • What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

    The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as :

  • Access to pay when you need it through DailyPay
  • Medical Insurance Coverage for you and your family
  • Mental health resources including Employee Assistance Program
  • Best-in-Class Paid Time Off (PTO)
  • Go Hilton travel program : 100 nights of discounted travel
  • Parental leave to support new parents
  • Debt-Free Education : Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including : college degrees and professional certifications
  • 401K plan and company match to help save for your retirement
  • Hilton Shares : Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
  • Career growth and development
  • Team Member Resource Groups
  • Recognition and rewards programs
  • Available benefits may vary depending upon property-specific terms and conditions of employment.
  • Create a job alert for this search

    Supervisor • Orlando, FL, US

    Related jobs
    • Promoted
    • New!
    Operations Supervisor, Orlando Millenia (Orlando)

    Operations Supervisor, Orlando Millenia (Orlando)

    VersaceOrlando, FL, US
    Part-time
    Our Operations Supervisors at Versace are self-motivated, organized and stylish individuals who have a drive to achieve results and a passion for an elevated customer experience.As an Operations Su...Show moreLast updated: 15 hours ago
    • Promoted
    • New!
    Luthier - Guitar Center

    Luthier - Guitar Center

    Guitar CenterAstor, FL, United States
    Full-time
    Why Guitar Center? Here’s just some of the rewards : .For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to y...Show moreLast updated: 3 hours ago
    • Promoted
    Cosmetology Specialist - Full Time - Walt Disney World

    Cosmetology Specialist - Full Time - Walt Disney World

    Walt Disney World ResortLake Buena Vista, FL, United States
    Full-time
    Have you ever wanted to be a part of the creation of wigs for world-class entertainment offerings? We are currently seeking Cosmetology Specialists! In this role, we are the subject matter experts ...Show moreLast updated: 30+ days ago
    • Promoted
    Retail Supervisor Orlando International

    Retail Supervisor Orlando International

    Columbia SportswearOrlando, FL, US
    Full-time
    With over 430 retail stores worldwide, our Store Leadership Teams are essential to our business.From ensuring effective store operations and procedures to guiding team members within an assigned ar...Show moreLast updated: 18 days ago
    • Promoted
    Landscape Architect

    Landscape Architect

    Walt Disney World ResortLake Buena Vista, FL, United States
    Full-time
    What do the Cinderella’s Castle, themed resorts, food and beverage kiosks, outdoor dining areas, playgrounds, animal enclosures, and Epcot Festivals have in common? They are all things that Guests...Show moreLast updated: 6 days ago
    • Promoted
    Operations Supervisor, Orlando Millenia

    Operations Supervisor, Orlando Millenia

    VersaceOrlando, FL, US
    Full-time
    Our Operations Supervisors at Versace are self-motivated, organized and stylish individuals who have a drive to achieve results and a passion for an elevated customer experience.As an Operations Su...Show moreLast updated: 2 days ago
    • Promoted
    Supervisor, HVAC

    Supervisor, HVAC

    United ParksOrlando, FL, US
    Full-time
    Ambassador Position At SeaWorld Orlando.At SeaWorld, we're passionate about caring for animals.In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuc...Show moreLast updated: 25 days ago
    • Promoted
    Retail Supervisor-WINTER GARDEN VILLAGE AT FLO

    Retail Supervisor-WINTER GARDEN VILLAGE AT FLO

    Bath & Body WorksWinter Garden, FL, US
    Full-time
    Retail Supervisor-Winter Garden Village At Flo.Career Development | Medical, Dental and Vision Benefits | 401k Plan | PTO | 40% Discount | Parental Leave | Fun Stores. At Bath & Body Works, everyone...Show moreLast updated: 30+ days ago
    • Promoted
    Sales Floor Supervisor - The Florida Mall

    Sales Floor Supervisor - The Florida Mall

    JCPenneyOrlando, FL, US
    Full-time
    General Description As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandis...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Guitar Technician (Luthier) Store 784

    Guitar Technician (Luthier) Store 784

    Guitar CenterAstor, FL, United States
    Full-time
    Why Guitar Center? Here’s just some of the rewards : .For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to y...Show moreLast updated: 3 hours ago
    • Promoted
    Cosmetology Specialist - Full Time - Walt Disney World

    Cosmetology Specialist - Full Time - Walt Disney World

    Walt Disney World Resort CareersLAKE BUENA VISTA, Florida, US
    Full-time +1
    Have you ever wanted to be a part of the creation of wigs for world-class entertainment offerings? We are currently seeking Cosmetology Specialists! In this role, we are the subject matter experts ...Show moreLast updated: 30+ days ago
    • Promoted
    Scaffold Supervisor

    Scaffold Supervisor

    Sunbelt Rentals, Inc.Ocoee, FL, US
    Full-time
    Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry.From pumps to scaffolding to general construction tools, we aim to be the only call needed ...Show moreLast updated: 30+ days ago
    • Promoted
    Housekeeping - Full Time, Walt Disney World

    Housekeeping - Full Time, Walt Disney World

    Walt Disney World Resort CareersLAKE BUENA VISTA, Florida, US
    Full-time +1
    Housekeepers have passion and dedication for creating magic for our Guests during their Walt Disney World® Resort stays by ensuring the highest standards of cleanliness & outstanding Guest Service!...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Luthier - Base Pay + Commissions

    Luthier - Base Pay + Commissions

    Guitar CenterAstor, FL, United States
    Full-time
    Why Guitar Center? Here’s just some of the rewards : .For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to y...Show moreLast updated: 3 hours ago
    • Promoted
    Border Patrol Agent - Experienced (GL9 / GS11)

    Border Patrol Agent - Experienced (GL9 / GS11)

    U.S. Customs and Border ProtectionMims, FL, United States
    Full-time
    Check out these higher-salaried federal law enforcement opportunities with the U.Your current or prior law enforcement experience may qualify you for this career opportunity with the nation's premi...Show moreLast updated: 30+ days ago
    • Promoted
    AR Follow-Up Supervisor

    AR Follow-Up Supervisor

    VirtualVocationsKissimmee, Florida, United States
    Full-time
    A company is looking for an AR Follow-Up Supervisor (VA Team).Key Responsibilities Create and maintain standard quality audit processes and perform monthly quality audits Conduct training for ne...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Store Manager - Spirit

    Assistant Store Manager - Spirit

    Spirit HalloweenApopka, FL, US
    Full-time
    Benefits include : Set-Up and Tear Down Premium Pay Programs, End of Season Premium Pay Program.All Bonus and Pay Programs subject to qualifications. The Assistant Store Manager supports the Store M...Show moreLast updated: 6 days ago
    • Promoted
    Tree Trimmer / Arborist, Walt Disney World

    Tree Trimmer / Arborist, Walt Disney World

    Walt Disney World Resort CareersLAKE BUENA VISTA, Florida, US
    Full-time +1
    The Arborist is critical in ensuring our landscaping onstage looks great for our guests.The Arborist provides horticulture support for the Global team. This craft helps to ensure the ‘Guest Facing’ ...Show moreLast updated: 6 days ago