Service Operations Specialist

Job Description

Job Description

Life Space Digital is reshaping the out-of-home media landscape through the deployment of smart digital screens in high-traffic office, multifamily, and retail environments. Our platform delivers content-rich experiences and targeted advertising directly to building occupants and visitors — starting in elevators, lobbies, and shopping center concourses. Backed by an experienced leadership team and aggressive growth targets, we are scaling across key U.S. markets with a focus on speed, precision, and long-term value for our partners.

We are seeking an experienced Service Operations Specialist who will report directly to the Head of Software and Systems. This person will be critical to supporting our US-based operations as we rapidly deploy our systems throughout all major cities. If you are looking for an environment that values and rewards a fast-growth, results-oriented culture, consider applying if you match some or all of the skills below.

What you’ll get to do :

Responsible for the operation of the out-of-home advertising placement platform, coordinating with sales, client, and content teams, translating requirements into system operation instructions, and ensuring the efficient progress of processes.

Master the work content and relevant business regulations and statutes, and be able to independently complete the entire process from new customer acquisition, resource screening, content scheduling to advertising placement.

From the platform perspective, complete the company's inventory management and release management of media resources to ensure the stability of each release.

Collect pain points of the operating system, organize requirements, and collaborate with Product R&D to drive function iteration.

Participate in system testing, verify the adaptability of new features to business scenarios, and provide optimization feedback.

Who you are :

Bachelor's degree or above, with majors in Marketing, Advertising, Public Relations, or Computer Science preferred.

Works meticulously, has a strong sense of responsibility, and has a certain ability to withstand pressure.

Proficient in using work software, and highly skilled in Office software such as Excel.

Logical, quick-thinking, able to quickly learn and understand product functions, and good at solving problems.

Excellent communication and coordination skills, proficient in communication and XFN collaboration, with good teamwork spirit and execution ability.

Proficiency in Mandarin is preferred.

The base pay range for this position is $80,000 - $100,000 + bonus; however, base pay offered may vary depending on job related knowledge, skills, candidate location, and experience.