Quality Assurance Officer

A company is looking for a QA Officer Customer Support.

Key Responsibilities

Analyze Chats / Emails / Calls processed by VIP Customer Support Agents and Account Managers

Provide detailed feedback on performance and collaborate on Performance Improvement Plans

Inform Management about urgent cases and suggest improvements for communication processes

Required Qualifications

1+ years of experience in Customer Support or Account Management

Upper-Intermediate English proficiency or higher

Experience with customer communication tools, preferably Intercom and Unitalk

Experience in Gambling / Betting or advanced sports knowledge is a plus