Front Desk Manager

Job Description

Job Description

Benefits :

401(k)

Bonus based on performance

Company parties

Employee discounts

Health insurance

Paid time off

Training & development

Location : Appleton, WI

The Front Desk Manager is responsible for the successful operation of the front desk. He / she hires, trains, manages, and oversees the front desk staff to ensure members receive the highest level of customer service possible.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manages and motivates.

Serves as the lead customer service contact for members at the front desk, including : answering questions, welcoming, and other member communications.

Acts as a liaison between the front desk and all other departments, communicating relevant information to the front desk staff as needed. Establishes, monitors and analyzes the front desk budget.

Develops and implements front desk policies and procedures.

Conducts departmental meetings.

Conducts customer service training for all employees.

Covers front desk shifts as needed and creates front desk schedule monthly.

Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Must be highly motivated have excellent communication and interpersonal skills.

Excellent management and leadership skills.

Good organizational skills.

An understanding of health club operations.

Must be able to work days, evenings, and weekends.

REQUIRED EDUCATION, CERTIFICATIONS AND EXPERIENCE

Must have experience in customer service

Experience in a health club or the hospitability industry is preferred.

College degree preferred

CPR, First Aid, and AED certifications (must be obtained within 60 days of hire)