Program Manager/Customer ServiceLARSON CANDO INC • Fort Lauderdale, FL, US

Program Manager/Customer Service

LARSON CANDO INC • Fort Lauderdale, FL, US

30+ days ago

Job type

Full-time

Job description

Job Description

Benefits:

Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance

Program Manager / CSM

Report To:

COO & President

Responsibilities & Duties (Included but not limited to):

Delivering every project on time, within budget and within scope.
Maintain regular communication with assigned customers understand expectation, form and frequency of communication. Inwardly acting as the customer and outwardly acting as LCIs Representative.
Assist in contract negotiations and management of contacts.
Manage production priority schedule with other CSMs and planning team.
Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
Develop and track project costs and provide cost estimated to customers as required establish minimums.
Manage changes to the project scope, project schedule, and project costs, communicate to internal and external customers / stakeholders.
Measure project performance with planning and finance.
Successfully manage and grow the relationship with the client and all stakeholders.
Perform risk management to minimize project risks.
Create and maintain comprehensive project documentation.
Receive notice of project input from customer and communicate to planning and finance.
Collect necessary data.
Research and confirm workscope items using planning and inspection resources.
Develop initial cost estimate (With buy in from QA and Production)
Initiate Work Order.
Call and run induction meeting.
Track project progress, working with planning to include long lead-time items.
Adjust cost estimate based on inspection findings, repairs, and customer supplied materials.
Coordinate and manage CFM / COP.
Communicate accurate project status to customer.
Assist finance with invoice generation and approvals.
Resolve customer concerns or open items to mutual satisfaction.
Marketing Daily.

Desired Applicant Skills / Experience:

Bachelor Degree in Business / Marketing or equivalent experience.
Good understand of aircraft materials, P/N and trace requirements.
Quantum software experience
Computer skills in MS Office products including Outlook, Word, Excel, and Power point.
Strong analytical and project management skills
Confident, outgoing and dynamic personality
Strong creative outlook.

Company Benefits

Weekly Pay Direct Deposit
Paid vacation/sick time/holidays
Salary commensurate with experience
Medical Insurance

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Program Manager/Customer Service • Fort Lauderdale, FL, US

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