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Service Desk Engineer

Service Desk Engineer

Green Key ResourcesStamford, CT, United States
19 hours ago
Job type
  • Full-time
  • Permanent
Job description

Overview

Information Technology Recruiter at Green Key Resources

We represent an MSP (Managed IT Services Provider) in Stamford, CT that needs to hire a L2 Service Desk Engineer.

Compensation

Base pay range : $70,000.00 / yr - $80,000.00 / yr

  • This is a full-time, direct hire opportunity
  • Compensation includes a base salary ranging from 70-80K

Must have requirements

  • A valid driver's license and a vehicle
  • Willingness to travel on-site to client locations in and around Stamford, CT
  • Core requirements

  • High school diploma
  • Experience supporting inbound customer requests or L2 issue resolution
  • Experience with Ticketing Systems
  • Experience with Desktop hardware / software support
  • Experience with Microsoft Office Suite of Products and Desktop Applications
  • Experience with Active Directory
  • Experience with Networking (VPN, LAN / WAN, DNS)
  • Experience with Virtualization (VMWare and / or Hyper-V)
  • Major Responsibilities

  • Providing timely resolution to Level-2 technical support issues as first line and escalation support.
  • Install and maintain desktop hardware and software
  • Remediate customer problems and conduct scheduled installs
  • Ensure technical documentation is created and tested, etc.
  • Seniority level

  • Mid-Senior level
  • Employment type

  • Full-time
  • Job function

  • Information Technology
  • Industries

  • IT Services and IT Consulting and Professional Services
  • Benefits

  • Medical insurance
  • Vision insurance
  • 401(k)
  • Get notified when a new job is posted.

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    Service Desk Engineer • Stamford, CT, United States

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