Customer Service

JOB PURPOSE:

“Make the Connection” by greeting and serving each guest courteously, quickly, and efficiently while adhering to procedures. This position is responsible to interact with guests/fellow team members in a respectful and professional manner. Most of all, display superb Teamwork skills to contribute to a positive work environment through our Core Values.

JOB ACCOUNTABILITIES:

Create a winning experience for every guest by greeting them with a smile, making them feel welcome with a cheerful, helpful, and respectful attitude.

Take guests’ orders and assemble them.

Immediately attend to any guest service problem or complaint and notify manager as needed.

Accept payment from customers, make change as necessary, and issue a receipt.

Follow proper cash handling procedures, as defined by the Cash Handling Policy, including Accountability for all cash issued and received at the register assigned to you during your shift.

Resolving guest complaints and addressing any questions or comments that guests may have.

Ensure that all product holding times are strictly observed.

Maintain clean and safe work area.

Restock and clean respective area upon closing, including floors, tables, trash cans, and restrooms.

Stock work station as needed napkins, cups, lids, etc. and maintain an adequate supply of iced tea.

Operate registers and credit card machines.

Follow food & safety procedures and reports any issues to the Manager on Duty and/or Area Manager.

Able to work flexible schedule; days, nights, weekends and holidays.

Perform any other duties as assigned by the Manager in charge of the shift.

SKILLS AND EXPERIENCE REQUIRED:

Outstanding customer relation skills and ability to ensure a guest priority culture

Effective communication, good organization skills

Accuracy and honesty of handling revenues and aspects of the revenue control system

Good math skills

Good analytical skills

Ability to act on and solve minor problems as they arise

Ability to multi-task and work under pressure