Technical Services Engineer III

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The Technical Services Engineer III provides advanced technical support across server, network, and Microsoft 365 environments. This role serves as the final escalation point for complex issues, mentors junior staff, and contributes to documentation and process improvement. Ideal candidates thrive in dynamic environments and enjoy solving problems while interfacing with diverse personalities.

Hours are Monday-Friday, 9am to 6pm ET, and providing on-call / after hours, including weekends, when necessary.

What You'll Do

• Microsoft 365 Expertise & Administration

Manage Conditional Access policies for secure access control

Resolve escalated issues across server, network, and cloud environments

Coach Tier 1 / 2 staff and share technical best practices

Provide professional support via phone, email, and chat

Follow SLA-driven workflows and escalation protocols

What You'll Bring

What You'll Get

This a remote US-based position with minimal travel.

C3's Core Values

Respecting all humans is a critical part of who we are at C3. We practice integrity in all interactions, we empathize with others, we create a supportive work environment, and we support the communities in which we live and operate.

At the cornerstone of our business, we prioritize security above convenience, cost or efficiency. A "security-first" approach means we practice what we preach and we lead by example for our clients.

We are passionate in our advocacy for our customer's success and a path to the best solution for their business. We embrace feedback, put ourselves in your shoes and advocate for your interests as our own.

It's a practical necessity in an industry that never stands still. As a new entity born from the merger of two top-ranked CMMC-focused IT services companies, we're keenly aware that our success hinges on our ability to adapt - whether that means integrating new platforms, refining processes, or keeping pace with changing guidelines.

Our ability to withstand adversity and accomplish objectives while maintaining professionalism and discipline is critical to successful crisis management and risk avoidance.

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