Customer Experience Specialist

Who we are

Were a leading global security authority thats disrupting our own category. Our encryption is trusted by the major ecommerce brands the worlds largest companies the major cloud providers entire country financial systems entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. Thats digital trust for the real world.

Job Details :

Full time

Hybrid Schedule Tuesday / Wednesday required in office

Monday - Friday

40 hours per week

19.23 / hr 5% annual bonus

Job summary

• DigiCert is looking for a detail-oriented energetic Customer Experience Specialist to join our team. The Customer Experience Specialist will be responsible for ensuring the quality of our internal and customer-facing validation products for the DigiCert software. This includes executing validation scripts reviewing completed test results and packaging them into a Transferable validation product.

What you will do

• Project a professional company image through phone chat and email interactions.
• Recognize document and alert supervisors of trends in customer calls.
• Research customer organizations and verify organization contact details online.
• Answer pre-sales and customer inquiries via phone email and live chat.
• Analyze validation test data to determine whether systems or processes have met validation criteria or to identify root causes of production problems.
• Coordinate the implementation or scheduling of validation testing with affected departments and personnel.
• Study product characteristics or customer requirements and confer with management to determine validation objectives and standards.
• Create populate or maintain databases for tracking validation activities test results or validated systems.

What you will have

• High School Diploma or equivalent.
• 1 years of experience in customer service.
• Comfortable working on a computer daily and conversing over the phone and through email.
• Strong oral written and interpersonal communication skills.
• Proficient knowledge of Microsoft products and other applicable software or applications.
• Detailed-oriented with excellent organization skills.
• Self-motivated manage your time well and get things done.
• Team oriented and ability to work with people from diverse backgrounds.

Nice to have

• Bachelors degree in IT Computer Science or other technical degree.
• 2 years of experience in a customer service role within the tech industry.
• Excellent knowledge of Microsoft products and other applicable software or applications.

Benefits

DigiCert offers a competitive benefits package for all of our full-time employees.

DigiCert is an Equal Opportunity employer and is committed to diversity in its compliance with applicable federal and state laws DigiCert prohibits discrimination on the basis of race or ethnicity religion color national origin sex age sexual orientation gender identity / expression veterans status status as a qualified person with a disability or genetic information. Individuals from historically underrepresented groups such as minorities women qualified person with disabilities and protected veterans are strongly encouraged to apply.

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Required Experience :

IC

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full Time

Experience : years

Vacancy : 1