Client Service Support Analyst

Job Description

Job Description

Job ID 22387 – Client Service Support Analyst

Location : Fully remote, must be local to Tampa

Required onsite quarterly for town hall meetings / as needed

Pay : $62,000-$65,000

Type : Direct hire

Schedule :

Career outlook : Benefits include 401k with match

Job description :

• Serve as the operational subject matter expert, supporting service delivery and resolving customer inquiries through deep understanding of internal processes.
• Generate, analyze, and distribute client-specific reports including monthly, quarterly, and ad hoc data requests.
• Provide education and guidance to clients and providers, ensuring clarity on processes and system functionality.
• Investigate and evaluate disputed claims, identifying root causes related to system configuration, processing, or contractual issues.
• Collaborate cross-functionally to address operational errors, recommend process improvements, and support special projects requiring detailed research.

Nice to have :

Requirements :