Self Reliance Supervisor - WEL

Self-Reliance Supervisor

The Idaho Department of Health and Welfare, Division of Welfare is currently recruiting for a Self-Reliance Supervisor in the Child Support Services program. The schedule will be Monday through Friday, 8am to 5pm with holidays off. Successful candidates will need to plan to work in the office in Boise. These positions provide accountability and support to staff working in high volume, high stress work environments assisting customers for various services related to child support obligations. The Child Support Services program works with families via telephone to establish paternity for their children, works with attorneys to get child support orders, if needed, or identifies if orders already exist. They keep financial records of child support obligations, and ensure compliance with court orders by collecting and enforcing child support debts. This position is not eligible for telework. The successful applicant will be required to complete a criminal history background investigation. Employment is dependent upon satisfactory results of the investigation.

Benefits include : one of the Nation's best state retirement systems (PERSI), 11 paid holidays, paid sick and vacation, paid parental leave, medical, vision, and dental insurance, 2 voluntary supplemental retirement plans, deferred compensation plan, life insurance, short and long-term disability insurance, flexible spending accounts, training opportunities, public service loan forgiveness eligibility, and an employee assistance program.

Example of duties include : hiring, training, evaluating, and supervising staff; monitoring work volume and making adjustments in assignments; working closely with program manager in program administration; working collaboratively with other supervisors in the unit; providing program consultation to staff and customers; recommending automated system modifications; recommending budget and staffing needs; coordinating unit activities with other units and agencies; monitoring calls, actions, and work volume; advising and assisting staff; ensuring established metrics are achieved within team; and developing, implementing, and ensuring compliance with corrective action methods.

Minimum qualifications include : good knowledge of applying federal and state rules and regulations; good knowledge of current welfare programs and their associated automated data processing systems; experience as a Self-Reliance Specialist, or the equivalent providing technical assistance to staff; and supervisory experience, or the equivalent educational experience, demonstrating the ability to manage work, people, and performance.

For more information, visit Learn About a Career with DHW . Application assistance is not available after business hours, on weekends, or on holidays and you must apply before 4 : 59 pm on the closing date. If you have questions, please contact us at [email protected] or (208) 334-0681. The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.