Dispatcher

Work Schedule : This shift will tend to end around 7 : 00 pm. We ask that candidates have open availability Monday - Friday, with some Saturdays as well.

Job Overview :

Are you a master of multitasking with a knack for communication? Do you thrive in fast-paced environments where every second counts? Join JW Heating & Air as a Dispatcher for the HVAC department and play a crucial role in ensuring our customers' homes are serviced promptly. As a Dispatcher, you will be the central communication hub between our customers, field technicians, and various areas of the business operations team.

Key Responsibilities :

• Coordinating Service Requests : Efficiently schedule and dispatch service calls to field technicians.
• Communication Point : Act as the main point of contact for field teams, customers, and management.
• Problem-solving : Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
• Monitor and Adjust Schedules : Monitor schedules closely and make real-time adjustments to optimize operations.
• Record-Keeping : Maintain accurate records of service requests, schedules, and any incidents.
• Emergency Response : Coordinate emergency response efforts when necessary.
• Resource Allocation : Ensure efficient allocation of resources to meet operational demands.
• Collaboration : Work closely with other departments to streamline processes and improve service delivery.

Qualifications :

• 2+ years of dispatching experience.
• HVAC industry experience is required.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in basic computer applications and call center software. Service Titan experience is a plus.

Benefits :

• Health insurance : Comprehensive medical, dental, and vision coverage.
• Retirement plan : 401(k) with company match.
• Paid time off : Generous vacation, holidays, and sick leave.
• Training and development : Ongoing opportunities for professional growth and advancement.
• Company culture : A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.

#ADO