Host(ess)

Host(ess) : ROLE PURPOSE :

To present a positive first impression of TGI Fridays personability, excellent service, and high standards. To greet Guests upon arrival, ensure Guests' dining experiences are excellent, and bid Guests farewell as they leave.

KEY RESPONSIBILITIES & ACCOUNTABILITIES :

• Greet incoming and departing Guests warmly with a genuine smile and eye contact
• Uses visual cues to seat Guests in either the bar or dining area depending on their preference
• Inform Guests of current promotions and who will be serving them to ensure a smooth handoff to the service staff
• Promptly answer incoming calls to the restaurant and provide appropriate information
• Manage the flow of Guests into the Dining and Bar areas; provide accurate wait times to incoming Guests if necessary
• Tend to special Guest needs and requests
• Follow all relevant brand standards to deliver Fridays Service experience
• Observe Guests' needs throughout the dining experience to ensure they receive high-quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door)

KEY DECISIONS : Influences :

MEASURES OF SUCCESS :

QUALIFICATION REQUIREMENTS :

COMPETENCIES :

PASSION FOR THE GUEST – You create a seamless Guest experience by being the face of the door, welcoming the Guests, and enthusiastically meeting their needs.

COMMUNICATION – You keep the lines of communication positive, open, and productive.

FLAIR & SALESMANSHIP – You keep it fun and keep it real; you seek opportunities to sell others on the whole TGI Fridays experience.

RELIABILITY & ACCOUNTABILITY – You work hard, carefully follow directions and established guidelines, and deliver quality results.

FLEXIBILITY & STRESS TOLERANCE – You know that anything can and will happen and are willing to mix things up anyway.

TEAMWORK & COLLABORATION – You fuel an environment where everyone pitches in and gets along.

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