Manager, Strategic Partner

Manager Of The Strategic Partner Team

The PayPal Enterprise Servicing team is looking for a Manager of the Strategic Partner team. The Manager will ensure a smooth functioning of the day to day operations of the team. The manager position supports a team of operational health specialists who provides first-touch support to our Strategic Partners. We're looking for a highly organized go-getter to lead and motivate a team that consistently delivers a white-glove experience to our Partners. Leadership and adaptability are a key component to this position as it will require building strong relationships across the organization.

Essential Responsibilities :

• Develops strategic engagement plans that anticipate client needs and enhance satisfaction. Facilitates workshops or training sessions to deepen client relationships.
• Creates and implements communication strategies that promote clarity and engagement. Provides coaching to peers on effective communication techniques.
• Acts as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues. Shares knowledge with team members.
• Leads discussions on market trends that impact client strategies, offering proactive advice to help clients adapt to changes.
• Designs and implements comprehensive solutions that address complex client challenges, ensuring alignment with overall account strategies.
• Oversees resolution processes for high-impact client issues, ensuring thorough communication and follow-up with stakeholders.
• Develops systems to track and analyze client interactions, identifying patterns that inform proactive service interventions.
• Builds strong relationships with key clients, ensuring their voices are represented in organizational decisions and strategy.
• Analyzes feedback trends to identify areas for improvement and collaborates with cross-functional teams to implement changes based on merchant insights, enhancing overall service delivery.
• Proactively seeks and proposes tailored growth opportunities based on merchant needs and business goals, using data and insights to support recommendations.
• Develops and executes initiatives aimed at increasing merchant satisfaction, such as loyalty programs or customized service offerings, measuring their effectiveness through metrics.

Expected Qualifications :

Additional Responsibilities & Preferred Qualifications :

Knowledge, Skills and Abilities :

Preferable Leadership Skills :