Special Operations and Intelligence Unit Telecommunicator

SOIU Telecommunicator

The State of North Carolina is seeking a SOIU Telecommunicator. This position is responsible for telecommunications and daily operations of the Division of Criminal Information Network terminal. The position reports to the supervisor assigned to Special Operations and Intelligence Unit (SOIU) Communications Center, located at the Yonkers Road Complex in Raleigh, NC.

Job responsibilities include the following :

• Provide accurate and timely information that is coherent and effective in assisting other agencies with appropriately classifying offenders to facilitate lawful apprehension and arrest of criminal offenders
• Exercise appropriate knowledge and take action in the areas of a computer monitoring system, criminal network application; and further, the daily operations, and maintenance of multiple platforms; knowledge of all systems software, hardware, and NCDAC OPUS mainframe system for use on a daily basis and for providing customer service and assistance to field staff or other authorized officials
• Serve as a liaison to provide information in time of need for the purpose of public safety and as a primary link with information essential for routine duties and emergency assistance

This is a full-time position (40 hours per week) with State Benefits. Must have the flexibility to work rotating shifts; including holidays, evenings, and midnight shifts, for extended periods when needed. The NC Department of Adult Correction continuously recruits for Special Operations Intelligence Unit Telecommunicators and will accept applications regardless of whether there is a current vacancy. Your application for this posting will remain on file for 180 days and will be screened for vacancies as they occur for any shift (1st shift hours 6 : 00 am - 2 : 00 pm, 2nd shift hours 2 : 00pm-10 : 00pm, 3rd shift hours 10 : 00pm-6 : 00am). Note to Current State Employees : State employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than, their current position. If selected for this position, a new salary will be recalculated taking into consideration the quantity of relevant education and experience, funding availability, and internal equity. Based upon these factors, a pay increase MAY result.

About the Department of Adult Correction (DAC) : The North Carolina Department of Adult Correction is responsible for the care, custody, and supervision of all adults sentenced after conviction for violating North Carolina laws. This department includes State Prisons, Correction Enterprises, the Division of Community Corrections, and the Division of Rehabilitation & Reentry.

About the Special Operations and Intelligence Unit (SOIU) : The Special Operations & Intelligence Unit (SOIU) is within the Department of Adult Correction and is responsible for identifying appropriate security goals, objectives, standards, strategies, and technologies used. SOIU also directs activities of both Prisons and Community Corrections staff and oversees the collection, analysis, and sharing of intelligence information.

Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants. Management Preferences :

High School or General Educational Development (GED) diploma and two years of dispatcher experience and work efficiently under pressure; or an equivalent combination of education and experience. Necessary Special Qualifications : Must meet applicable Education, Employment and Training standards as required to be Department of Criminal Information (DCI) certified. Must be DCI certified or become certified within 120 days of employment and maintain certification by recertification every 2 years.

The North Carolina Department of Adult Correction (DAC) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.