Operations Manager - CRS

Operations Manager

Join a team that changes lives. For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we're here to create real change - helping people lead meaningful, fulfilling lives. Now, we're looking for passionate team members to join us. Here, your work will change lives - including your own. You'll make an impact every day, find purpose in what you do, and grow in a career that truly matters.

At Elwyn, we take care of you while you care for others. We offer : Generous Paid Time Off Comprehensive Medical / Dental / Vision Benefit Packages Earned Wage Access / On-Demand Pay Paid On-the-Job Training Tuition Reimbursement Career Advancement Opportunities and Growth Flexible Schedules Retirement Savings Plan

Join us and be a part of something bigger.

Position Summary

The Operations Manager implements, oversees and ensures that the services provided in the CRS program adhere to applicable regulations and that the services which are provided meet the needs of the individuals, according to the Individual Support Plan and are of high quality. The Operations Manager develops, completes, and / or oversees the completion of required program documentation, assesses individual needs, coordinates and secures services, trains and supervises staff, attends and leads meetings, communicates effectively with all team members, including family members, and ensures the continuous development and monitoring of programming and services to people for whom they are responsible.

Duties and Responsibilities

Interview and hire to build and maintain a team of staff focused on Individual Support Plan (ISP) outcomes, program structure and client rights through ongoing support, individual supervision, training, and regular staff meetings Provide timely feedback on employees' job performance, including providing counseling and disciplinary actions up to and including termination as appropriate Oversee the management of the program staffing schedules to ensure consistent staffing Ensure that the Program Supervisor and staff comply with implementing and / or overseeing the following, including but not limited to a system of safe practice; fire preparedness; inspection readiness at all times; vehicle maintenance; HIPAA compliance; adherence to individual finance policies and protocols; operational processes including use of petty cash and other policies, procedures and protocols established for the program by a continuous review of program operations, daily guidance, and work with the team for the benefit of individuals supported Ensure sites operate in accordance with the organization's quality standards for safety, cleanliness and comfort, and state licensing and accreditation standards by, but not limited to, reviewing and auditing daily practices, physical site audits, vehicle audits, medication audits, Licensing and Inspection Instrument (LII), and along with the Program Supervisor and Program Specialist, leading staff meetings to train staff Complete required training to become certified as a medication practicum observer and maintain certification Assist the Program Supervisor to complete MAR reviews in accordance with established Medication Administration regulations Manage and reconcile the petty cash accounts for assigned locations Provide back-up for and review of the Program Specialist for the following duties as outlined in program regulations : Coordinating and completing a full assessment sixty (60) days after admission to the residence and annually thereafter Updating the assessment with any and all changes for the individual and information submitted to the Supports Coordinator, if there are any, as well as other team members Providing the assessment with a cover letter as required to the Supports Coordinator (SC) and plan team members at least 30 calendar days prior to an ISP meeting for the development, annual update and revision of the ISP; keeping copy in the record for verification Participating in the development of the ISP, ISP annual update and ISP revision Attending the ISP meetings. Ensuring the ISP Signature Page is secured at each ISP meeting and a copy secured in the individual's chart Fulfilling the role of plan lead when an individual is not receiving services through a service coordination organization (SCO), including developing and implementing the ISP, including annual updates and revisions, sending the ISP invitation letter to all team members 30 days prior to the meeting; writing the ISP on the proper ISP format within 90 days of new admission; and submitting the ISP with a cover letter to all team members within 30 days after the ISP meeting was held Reviewing the ISP, annual updates and revisions under for content accuracy, ensuring it reflects the services and supports provided Reporting ISP content discrepancy to the SC, as applicable, and plan team members; keeping documentation of all communication with the SC of changes that must be made to the ISP, including changes to outcomes based on a need or revision to the assessment Implementing the ISP as written. Developing Outcomes for individuals based on appropriate assessments and training all staff in the implementation of Outcomes Supervising, monitoring and evaluating services provided to the individual Reporting a change related to the individual's needs to the SC, as applicable, and plan team members Reviewing the ISP with the individual as required Ensuring that all services / supports provided relative to ISP outcomes are reviewed at least every 3 months with the individual, that the ISP includes community involvement with peers without disabilities, that, if the individual stays home during the day, there is documentation the individual's physician has documented medical necessity for the individual to stay home during the day OR the team has determined it is to the best interest of the individual to stay home and for the agency to provide day programming at the home. Completing a monthly review, a quarterly review, and any necessary updates to the Plan and / or requesting a reassessment of need by external assessors, based on, and reflecting, change of need an individual may have and ensuring that the meeting is being met by the team Documenting the review of the ISP as required reviewing, signing and dating the collected monthly documentation of an individual's participation and progress toward outcomes Providing the documentation of the ISP review to the SC, as applicable, and plan team members as required Informing plan team members of the option to decline the ISP review documentation as required Recommending a revision to a service or outcome in the ISP via the team process, when deemed necessary Coordinating the services provided to an individual Coordinating and completing the training of direct service workers in the content of health and safety needs relevant to each individual Developing and implementing provider services as required, including assistance, training and support for the acquisition, maintenance or improvement of functional skills, personal needs, communication and personal adjustment, providing opportunities and support to the individual for participation in community life, including volunteer or civic-minded opportunities and membership in National or local organizations, providing services to the individual as specified in the individual's ISP, and providing services that are age and func