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Financial Center Assistant Manager - Gateway Center Financial Center

Financial Center Assistant Manager - Gateway Center Financial Center

Bank of AmericaNew York, NY, United States
2 days ago
Job type
  • Full-time
Job description

Financial Center Assistant Manager - Gateway Center Financial Center

Bank of America, guided by a common purpose to help make financial lives better through the power of every connection. We drive Responsible Growth and deliver for our clients, teammates, communities and shareholders every day. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and flexibility based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for managing a financial center (FC) in collaboration with senior team members, supporting the operational excellence of the FC and ensuring that all aspects run effectively and cohesively. Key responsibilities include overseeing the smooth and efficient functioning of the teller line, day-to-day policy and procedure adherence, and improvement of financial center performance. Job expectations include ensuring that directives are implemented and taking leadership responsibility for the financial center when teammates are absent.

Responsibilities

  • Manages client traffic, engaging and appropriately routing clients, and fosters client retention
  • Manages business results through formalized management routines and coaching
  • Creates a world class client experience environment
  • Manages market-level initiatives prescribed by market leaders
  • Drives operational excellence by engaging employees on business strategy
  • Manages organizational priorities and effective execution

Required Qualifications

  • Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
  • Collaborates effectively to get things done, building and nurturing strong relationships
  • Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
  • Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
  • Communicates effectively and confidently and is comfortable engaging all clients
  • Has the ability to learn and adapt to new information and technology platforms
  • Applies strong critical thinking and problem-solving skills to meet clients' needs
  • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
  • Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment
  • Can interpret performance results, find opportunities to drive success and hold others accountable to results
  • Can be flexible to work weekends and / or extended hours as needed

    • Desired Qualifications

  • Experience in financial services and knowledge of financial services industry, products and solutions
  • Experience in mortgage, retail and / or hospitality
  • Experience working in an environment with individual and team goals where goals were routinely met or exceeded
  • Bilingual skills

    • Minimum Education Requirement : High School Diploma / GED / Secondary School or equivalent

    Age requirement : Must at least be 18 years of age.

    Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by calling 1.877.760.2076 . This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days.

    Please note : Messages left for other purposes such as following up on an application or non-disability related technical issues, will not receive a response.

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    Financial Center Manager • New York, NY, United States