AD for Customer Support Center and Training

Associate Director Of Customer Support Center And Training

The mission of Washington Health Benefit Exchange (Exchange) is to radically improve how Washington residents secure health insurance. The Exchange is a public-private partnership that operates Washington Healthplanfinder, the eligibility and enrollment portal used by one in four Washington residents to obtain health and dental coverage.

The Associate Director of Customer Support Center (CSC) and Training reports directly to Chief Operating Officer (COO) and is responsible for ensuring efficient operations in two critical workstreams. This includes :

• Oversight and leadership for the Customer Support Center, serving as the Contract Manager responsible for successful achievement of the WAHBE CSC goals and objectives, and responsibility for all day-to-day management of the WAHBE CSC services.
• The position also has oversight and leadership for WAHBE's Training Program, which is responsible for planning, developing, and managing the training and readiness of all users of the Healthplanfinder and related systems.
• Operations Department Leadership
• Oversight and Leadership General

The position is also a member of the Operations Department Management Team.

Required experience includes :

The Washington Health Benefit Exchange offers one of the most competitive benefits packages in the nation, including choice of health and retirement plans, paid leave, staff training, and other compensation benefits.