Manager, QA Operations

Manager, QA Operations

At Angi, we have had one simple mission for 30 years : get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need and connecting pros with homeowners who have the jobs they want.

Angi at a glance :

• A new homeowner turns to Angi every second
• Our network has 150,000+ skilled pros in 50+ service categories
• 150,000,000+ projects brought to Angi (and counting)

Why join Angi :

Angi is defining the future of the home services industry, creating an environment where homeowners, service professionals and employees benefit from more jobs done well.

For homeowners, our platform makes it easier than ever to find a skilled pro for repairs, renovations, and everything in between. For pros, we're a business partner who helps them find the work they want and grow their business.

We believe home is the most important place on earth, and so we work hard for our homeowners and our pros making a real impact on families, communities, and livelihoods.

Angi is an amazing place to call home. We can't wait to welcome you.

About The Team

The Manager, QA Operations, serves as an operational leader responsible for executing and supporting our Quality Assurance (QA) strategy across internal teams and global BPO partners. This role ensures our QA program not only measures accuracy and compliance but also directly enables operational performance, customer experience improvements, and business growth.

Supporting senior leadership with operational insights and strong execution, the Manager, QA Operations oversees a high-performing team, optimizes QA processes, and uses data-driven insights to influence cross-functional decision-making. This role requires the ability to anticipate operational needs, respond to evolving business priorities, and deliver scalable quality solutions that drive measurable impact.

What You'll Do

Execute QA vision, ensuring alignment to organizational priorities, regulatory requirements, and customer experience goals.

Lead, coach, and inspire a team of QA leaders and auditors, fostering a culture of accountability, excellence, and continuous improvement.

Establish and monitor KPIs to track audit accuracy, operational alignment, and QA impact.

Collaborate with cross-functional teams to align QA initiatives with business priorities.

Serve as a business owner for MaestroQA and related quality management tools, ensuring effective configuration, adoption, and performance.

Who You Are

We value diversity

We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

Compensation & Benefits