IT Help Desk Technician (Bilingual in Chinese)

GENERAL FUNCTION / SUMMARY

This position is responsible for providing comprehensive technical support for desktops, laptops, applications, and related technologies. The role encompasses receiving, prioritizing, documenting, and actively resolving end-user requests. In addition to supporting routine technical issues, the candidate will set up new systems, update software, manage IT assets, and perform hardware upgrades-all in accordance with established standards and guidelines. Collaboration with the IT Infrastructure team and various departments is essential to support the company's overall business strategy.

MAJOR DUTIES AND RESPONSIBILITIES

• Provide first-line technical assistance via phone, email, and in-person interactions.
• Set up new desktops and laptops, including installing or reinstalling operating systems as required.
• Conduct IT orientation sessions for new hires and create user accounts.
• Create and manage accounts for application systems.
• Install, update, and configure printer drivers for both internal use and agents.
• Request and provision additional electronics and peripherals as needed.
• Create and manage assets in the IT asset management system, including generating labels for new devices.
• Install and update software applications, ensuring systems remain current.
• Troubleshoot and resolve hardware or software issues across desktops, laptops, and peripherals.
• Assign Adobe licenses and manage Microsoft licensing updates.
• Disassemble laptops, desktops to upgrade or repair components when necessary.
• Manage ticketing and resolution via Jira Service to ensure timely issue resolution.
• Maintain accurate records of IT assets and conduct regular equipment maintenance, including in conference rooms.
• Collaborate with vendor support and the IT Infrastructure team on troubleshooting and project implementations.
• Maintain the cleanliness and organization of storage and telecom rooms.
• Perform other tasks assigned to support departmental and organizational goals.

BASIC QUALIFICATIONS

WHO WE ARE

With over 30 years of experience, TransGlobal has grown into the largest Asian-focused, all-in-one financial services platform in the U.S. We offer a comprehensive suite of services-including life and health insurance, annuities, real estate, private lending, tax and estate planning, and investment management-through a network of 30+ branches across 14 states and over 5,000 professional independent agents. Our mission is to deliver trustworthy, customer-centric financial solutions, all in your language and aligned with your goals.

WHY JOIN US

WHAT WE OFFER