External Job Surveillance Operator - Greensburg

Surveillance Operator

The Surveillance Operator is accountable to observe and protect casino assets via CCTV.

Core Service Standards

CLEAN : Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.

SAFE : Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST : Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY : Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN : Work passionately as a team to create a FUN experience both for everyone who works and plays here.

Specific Responsibilities and Duties

• Observe all activities of guest and team members on the casino floor, cage, change booths, and count rooms via the closed-circuit television system for criminal activities and / or violation of the State Gaming Agency regulations as well as company policies and procedures.
• Observe areas of the casino, atrium, and parking areas for safety hazards to ensure the safety and security of all guest and employees.
• Operate monitor room equipment.
• Complete proper reports and documentation as needed.
• Assist in training in CCTV equipment and alarms.
• Other duties as assigned

Job Requirements (skills, knowledge, and abilities)

Physical Requirements

Working Conditions