Imaging Registrar Liberty Falls Medical Center

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours :

40

Work Shift :

Days (United States of America)

Primary Function / General Purpose of Position

The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration verifying demographics obtaining insurance cards and patient identification. Responsibilities include scheduling appointments transcribing orders explaining financial options to patients and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed.

Essential Job Functions

Serves as the primary point of contact between patients and physician practices

Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner

Answers internal and external calls in a friendly and helpful manner routes calls schedules patients and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.

Processes patients in practice as they present for their appointments.

Possesses the ability to troubleshoot and resolve problems promptly ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately

Processes admission paperwork including basic insurance verification. Secures completes and verifies all pertinent patient demographic and insurance information as part of the registration process. Corrects registration errors as needed.

Records time indicators for lobby wait times.

Calculates patient liabilities and actively collects and processes patient payments.

Reconciles cash drawer at the close of the day.

Performs charge entry for external services (i.e. nursing homes) as necessary.

Schedules referrals or follow-up appointments and / or assists with scheduling rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary.

Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral / consults).

Responsible for and / or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice

Pulls patient charts as needed per office policy files and maintains information as appropriate in chart per policy and routes charts to clinical staff as indicated in office per policy

Verifies RX benefits in electronic health record per protocol

Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software

This document is not an exhaustive list of all responsibilities skills duties requirements or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor subject to reasonable accommodation.

Licensing / Certification

None

Education

High School Diploma or GED (required)

Work Experience

Prior experience in patient registration / healthcare (preferred)

Training

None

Language

None

Mercy Health is an equal opportunity employer.

As a Mercy Health associate youre part of a Misson that matters. We support your well-being personally and professionally. Our benefits are built to grow with you and meet your unique needs every step of the way.

What we offer

Competitive pay incentives referral bonuses and 403(b) with employer contributions (when eligible)

Medical dental vision prescription coverage HAS / FSA options life insurance mental health resources and discounts

Paid time off parental and FMLA leave short- and long-term disability backup care for children and elders

Tuition assistance professional development and continuing education support

Benefits may vary based on the market and employment status.

Department :

Radiology Liberty Falls - Fairfield

It is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). Accordingly a ll applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .

Key Skills

Typing,Data Entry,Hospital Experience,Anatomy Knowledge,Clerical Experience,Ellucian,ICD Coding,ICD-10,Medical office experience,ICD-9,Medical Terminology,Epic

Employment Type : Full-Time

Experience : years

Vacancy : 1