Director of Operations

Job Description

Job Description

Director of Operations

MISSOURI ATHLETIC CLUB DOWNTOWN

JOB OVERVIEW

Join an amazing team of individuals at the Missouri Athletic Club in Downtown Saint Louis, one of the top private clubs in the United States. The MAC has been thriving since 1903 and remains committed to the vision of the original founders : "to create extraordinary experiences in all aspects of club life in the spirit of excellence, service, and tradition." The Missouri Athletic Club continues to show appreciation for its employees through its generous benefits and our many different events.

The Missouri Athletic Club is seeking a motivated, enthusiastic, and experienced individual for a Director of Operations position at our Downtown location. The Director of Operations will provide strategic leadership and hands-on management across all areas of the Club, ensuring excellence in member service, operational efficiency, and team performance. This role oversees multiple departments, while fostering a culture of collaboration, creativity, and continuous improvement. The Director of Operations will play a key role in driving member satisfaction, revenue growth, and overall profitability. This will be a full-time position. Hours will vary based on business needs.

RESPONSIBILITIES

• Approves budgets, staffing and general operation procedures and other plans for the rooms, food & beverage, housekeeping, security departments, barber shop & garage. Direct the work of department heads.
• Monitors the budget and directs corrective action procedures as necessary to help assure that budget goals are attained.
• Functions as an administrative link between departments.
• Monitors internal cost control procedures.
• Plans and coordinates training and professional development programs for himself / herself and club personnel including all food and beverage staff.
• Assist the General Manager in developing and implementing long-range (strategic) and annual (business) plans, operating reports, forecasts, and budgets.
• Monitors safety conditions and employees' conformance with safety procedures; updates emergency plans and procedures and assures that effective training for these programs is conducted in all departments.
• Maintains contact with members and helps to assure maximum member satisfaction.
• Assist in the planning of facility improvements, remodeling, construction, and repair. Interacts with applicable club committees for this purpose.
• Participates in ongoing facility inspections through the club to assure that cleanliness, maintenance, safety, and other standards are consistently attained.
• Interacts with members answering questions, solving problems, overseeing services, and cleanliness. Shows the club facilities to visitors.
• Approves all entertainment in consultation with the Special Events Manager and others.
• Counsel with other managers and employees about employee grievances and complaints directs problem corrections where possible.
• Monitors labor; evaluates scheduled and actual labor hours and cost.
• Research new products and develop an analysis of their costs and benefits.
• Reviews all accidents and works with security in completing accident reports.
• Works with Human Resources Department staff to develop long-term staffing needs for the clubhouse department.
• Ensures that all legal requirements are consistently followed.
• May perform clubhouse opening and closing duties, including those related to security.
• Conducts training and other meetings with department staff.
• Conduct regular performance evaluations and provide constructive feedback.
• Implement and maintain quality assurance programs to uphold brand standards.
• Implement and utilize technology solutions to streamline operations and enhance guest services.

EDUCATION AND EXPERIENCE

KNOWLEDGE, SKILLS, AND ABILITIES