Customer Service Rep

Customer Service Representative

Houston Sales

Houston, TX

Reliable Automatic Sprinkler Co. is a world leader in the manufacture of fire sprinklers and related system valves as well as a major distributor of a full line of fire sprinkler system components to the fire sprinkler industry since 1920.

Are you interested in being part of team who plays a crucial role of the fire protection industry's goal of saving lives and reducing property damage? We have an opportunity for you!

Duties and Responsibilities

• Responsible for communicating with customers via phone, email, fax, etc.
• Provides timely and accurate information to incoming customer service orders, status, and product knowledge request
• Processes customer orders, changes, and returns
• Resolves customer complaints by investigating problems, developing solutions, and making recommendations
• Works closely with the Operations Supervisor as directed
• Reviews and maintains customer database to track information on account information, statuses, orders, and lead times
• Provides timely feedback regarding service failures or customer concerns
• Works closely with Sales Representatives on quotes, status of orders etc.
• Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor
• Performs other duties as directed

Skills and Competencies

Job Benefits

About Reliable Automatic Sprinkler Co., Inc

As a family-oriented private company, Reliable Automatic Sprinkler offers a welcoming and supportive work environment that values hard work, integrity, and teamwork. We manufacture all our fire protection valves and sprinklers in Liberty, South Carolina. This flagship advanced manufacturing facility houses our Product Development, Engineering, Quality Assurance, Manufacturing, Product Technology, HR, Marketing, Procurement, and Shipping teams. Our regional sales and distribution centers are across the U.S. and worldwide.