Training Delivery Specialist

Contract Consultants will be trained on the USAA Claims University Perform and Sustain Leadership development program upon hire. Once Consultants are ground in the Perform and Sustain leadership development methodology, they will perform the tasks listed below under job responsibilities.

Coach Managers on :

o Effective time management and work prioritization

o Develop Contact Center Representatives through best in class coaching techniques and practices

o Leading effective team huddles

o Creating huddle boards

o Creating a continuous improvement culture

o Celebrating and sustaining individual and team success

• Facilitate group learning sessions for Front-line Managers
• Facilitate individual meetings with mid-level Management

o Coach Directors on ways to support Claims University programs

o Prepare Directors to implement Claims University program responsibilities

o Discuss program feedback and student performance issues

• Facilitate small focus groups to gather information used for program improvement
• Communicate program, team, and individual information via :

o Written (email, Slack, or MS Word Doc)

o Face to face meetings

• Assist in gathering, reviewing, analyzing, and reporting program results and progress using :

o MS Excel

o MS PowerPoint

o MS Word

They will coach operational leaders on concepts learned in our management process known as perform and sustain. They will watch managers coach, lead huddles, review performance, etc... and coach them on the behaviors they are demonstrating.

• Skills

training facilitation, Adult learning principles, Microsoft word, Microsoft excel, PPT, small group facilitation, ms office suite, Box, Zoom

• Top Skills Details

training facilitation,Adult learning principles,Microsoft word,Microsoft excel,PPT,small group facilitation

• Additional Skills & Qualifications
• Experience in claims / training and development
• Experience in financial services

Thinking in both abstract and concrete

o must also attend to details

o task-oriented but able to work with others

o tolerance for ambiguity

Effective communication skills

o Written

o Verbal

MS Office, Box, Zoom

• Experience Level

Intermediate Level

• Job Type & Location

This is a Contract position based out of San Antonio, TX.

• Pay and Benefits

The pay range for this position is $30.00 - $35.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in San Antonio,TX.

• Application Deadline

This position is anticipated to close on Nov 20, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.