Receivable Resolutions Expert Specialist

Receivable Resolutions Expert Specialist

Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Receivable Resolutions Expert Specialist. This position is responsible for the resolution of issues preventing timely collections from our strategic customer accounts. Our Receivable Resolutions Expert Specialist is expected to proactively work with multiple internal functions (sales, service delivery, legal, billing, customer success, cash application, finance and accounting) to ensure customer satisfaction while meeting collections goals. This position is a critical piece of maintaining healthy relationships with our key strategic customers.

Responsibilities

• Responsible for collections activity on strategic customer accounts
• Focus on communication and customer service when solving issues that prevent collection
• Work with customers and internal groups as necessary to resolve disputes
• Prepare customer account reconciliations and statements of account
• Investigate payment remittance discrepancies with the cash applications team
• Weekly and monthly reporting to direct supervisor
• Provide excellent and considerate customer service
• Utilize reporting to manage day to day collections portfolio
• Manage and assist with expansion of our Asset-Back Securitization program
• Respond to customer inquiries through telephone or email queue
• Works with others to make sure the group's goals and objectives are being met
• Other duties as required

Qualifications