IT Service Desk Engineer Tier 2

MNS Group is a cybersecurity-focused IT Partner providing small and medium-sized businesses with MSP, MSSP, and Compliance Services. We are seeking an experienced IT Service Desk Engineer to help support our expanding MSP client base.

Check out the role overview below If you are confident you have got the right skills and experience, apply today.

The IT ?Service Desk Engineer? is responsible for handling first and second level support of service requests in a professional and timely manner. This relates to all technology, including workstations, servers, printers, networks, and vendor-specific hardware and software.

This position has a hybrid option, for up to 2 days remote / WFH.

• In this Role You Will :
• Provide technical solutions and support to technical requests from client partners in a service desk and on-site environments
• Troubleshoot and configure firewalls, switches, WAPs, VPNs, and other network hardware
• Travel to local customer sites to provide scheduled network maintenance, address outstanding concerns, and aid with project implementations and consulting when appropriate.
• Manage and support on-prem technology Hyper-V and VMware and Azure.
• Provide Microsoft 365 administration with domain synchronization and migrations from G-suite and Exchange or other providers
• Implement network software and hardware upgrades
• Improve efficiencies by documenting and standardizing support processes while capturing and developing best practices
• Assist in the export of security, uptime, and backup reporting metrics for monthly client reports as requested
• Create and Maintain client system documentation and SOPs, within ITGlue
• Participate in on-call rotation
• You Are a Strong Fit If You Have :
• Associate or bachelor’s degree in an IT-related field
• 2+ years of Managed Services (MSP)
• 3-5+ years of IT experience
• Current certifications : Network+ , A+ , Security+, and Microsoft Certs
• Knowledge and hands-on experience providing technical support to users using Microsoft 365 and Google
• Experience with NIST frameworks like 800-171, 800-53, and CSF
• Excellent knowledge of the principles, methods, and techniques used in troubleshooting and support as well as servers, desktops, laptops, printers, peripherals, and network management software – this includes TCP / IP 4 routing / firewall / vlan abilities
• Extensive experience working and understanding working with VMware and / or Hyper-V
• P2V and V2V migrations experience a plus
• Ticketing and RMM experience (ConnectWise, Kaseya, ITGlue, Datto, etc.)
• Considerable skills in the design and implementation of secure networked computer systems and storage, and disaster recovery procedures
• Extensive expertise in Microsoft 365 suite of applications (Intune, SharePoint, Exchange, Defender)
• Working knowledge of various cloud technologies (AWS, Azure, Google, etc.)
• Is positive, well-spoken, outgoing, organized, detailed-oriented, dependable and has excellent time management skills
• Has the drive and commitment to meet professional goals by attaining certifications and advanced training.
• Bonus Points For These :
• CISSP, CCSP, CGRC certs
• Amazon AWS Solutions Architect, SysOps Administrator
• Google Workspace Admin experience
• Apple Certified System Administrator
• Microsoft Certifications
• ConnectWise Experience
• Kaseya Experience
• Other Qualifications :

Employment is contingent upon completing a background check and a drug test. Skills testing may be required during the interview process. Lifting equipment weighing 25 lbs. may be required. Compensation is based on experience.

Due to sensitive government data that employees may come in contact with, this role requires compliance with federal regulations, including ITAR / EAR, which mandate U.S. citizenship.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Well, for one, we care about you as a professional and a person. You will join a team of driven, compassionate, friendly experts and visionary leaders who enjoy a challenge. Are you driven to do better every day? Same. We have your back by offering :

Job Type : Full-time

Pay : $80,000.00 - $90,000.00 per year

Benefits :

Ability to Commute :

Work Location : Hybrid remote in Belcamp, MD 21017