Enterprise Applications - Principal Business System Analyst

Enterprise Applications - Principal Business System Analyst

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Locations : Austin

About the Role

We are seeking a highly skilled and experienced Oracle Fusion Cloud Senior System Administrator to join our Enterprise Application Team and our ERP Transformation Program. In this critical role, you will be instrumental in the successful deployment, ongoing maintenance, and optimization of our Oracle Fusion environments (ERP, EPM, GTM, OIC). You will leverage your expertise in Oracle Cloud Infrastructure (OCI), Oracle Integration Cloud (OIC), and robust security practices to ensure the stability, performance, and security of our core business applications. If you thrive in a complex, fast-paced environment and are passionate about driving operational excellence, we encourage you to apply.

What You'll Do

• Environment Management : Lead the creation, configuration, and maintenance of Oracle Fusion environments across Sandbox, QA / Test, and Production instances, ensuring alignment with project lifecycles and business requirements.
• Environment Strategy : Managing our full environment landscape (e.g., Production, Sandbox, Test, Dev).
• Quarterly Updates : Coordinating the quarterly updates from Oracle with the Oracle Application Architect, across IT and the Business.
• Cloud Infrastructure (OCI) : Administer and optimize Oracle Cloud Infrastructure (OCI) components relevant to Fusion, including compute, storage, access management.
• Integration Management (OIC) and Data Management : Collaborate with integration teams to manage and monitor integrations built using Oracle Integration Cloud (OIC), ensuring seamless data flow between Fusion ERP and other enterprise systems.
• Integration Monitoring : Monitoring integrations, built on Oracle Integration Cloud (OIC) including troubleshooting failed data transfers or API calls.
• Data Management : Managing data imports / exports using tools like FBDI (File-Based Data Import), and troubleshooting data load errors.
• Security & Access Management :
• Role-Based Access Control (RBAC) : Creating, managing, and customizing job roles, data roles, and security profiles.
• User Provisioning : Onboarding new users and ensuring they are assigned the correct roles based on their job function.
• Segregation of Duties (SoD) : Working with our Internal Audit Team and Business Teams to implement and enforce SoD rules.
• Security Audits : Using RMC, regularly running reports on user access, identifying "super-users" or conflicting roles, and supporting internal and external audits as part of quarterly access review process (QAR)
• Single Sign-On (SSO) : Managing the configuration and synchronization of users between Oracle Fusion and our corporate identity application.
• Service Management and Oracle Liaison :
• Oracle Service Requests (SRs) : Own logging, managing, and escalating service requests with Oracle Support for any bugs, performance issues, or configuration questions.
• Service Notifications : Acting as the primary point of contact for all service notifications from Oracle regarding maintenance, updates, or outages.
• Monitoring & Performance : Using Oracle provided dashboards to monitor application performance and service health.
• Troubleshooting & Support : Provide expert-level troubleshooting and resolution for complex technical issues related to Oracle Fusion ERP, OCI, and OIC, collaborating with Oracle Support as needed.
• Documentation : Create and maintain comprehensive documentation for system architecture, configurations, processes, security policies, and troubleshooting guides.
• Collaboration : Work closely with Business Teams, IT Teams, and 3rd party partners to support new requests and ongoing operations.
• Strategic Input : Contribute to architectural discussions, capacity planning, and future roadmap development for our Oracle Fusion landscape.

What You Bring

Examples of Other Desirable Skills, Knowledge and Experiences

What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers at no cost.

Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you'd like to be a part of? We'd love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are