No longer accepting applications

Remote Energy Efficiency Customer Support Specialist

ClearesultMassachusetts

18 days ago

Salary

$17.00 hourly

Job type

Full-time

Remote

Job description

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, you will enjoy :

Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
401(k) with company match
Paid vacation, sick, personal and parental leave time
Paid Volunteer Time : giving back to our communities is important to us
Employee Recognition Program – convert your recognition points into gift cards
Employee Assistance Program – offers benefits to help you manage daily responsibilities
Access to on-demand training courses to advance further in your career

Job Description

This position is remote and can be located anywhere where posted.

We are looking for a talented individual…

To join our team as an Energy Efficiency Customer Support Specialist! This isn’t your typical call center job - we are an inbound contact center helping utility customers save money, make their homes more energy efficient and help our climate improve through change!

How we’re different…

Each customer interaction focuses around energy efficiency

You will support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and / or status updates

Each call can be a different utility customer and require a different type of service

Wide range of support scripts – verbatim, talking points, or simple usage guides

Some programs utilize chat / email interactions with customers

Personal performance data and progress accessible in real time

What you can apply Day 1…

Experience handling inbound or outbound voice calls

Expertly navigating a script

Supporting customers and tech inquires

Comfort with a committed schedule with set lunches and breaks

Appreciation for goals and performance metrics

Exciting candidates have…

High School Diploma or GED (required)

Ability to type 35+ WPM

No attendance or punctuality concerns

Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously

Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound / outbound sales environment preferred

Sales-oriented with a focus on customer service satisfaction

How can I help you?” attitude

Remote Work Requirements :

We provide a laptop, software, and all necessary equipment

Home Internet requirements : Internet speed that meets our minimum standard : 10 Mbps upload / 20 Mbps download / 99% latencyGoogle : ‘free speed test’ if you are unsureAbility to hardwire internet, plug directly into router

Environment : Dedicated home office space, free of personal disruptionsTwo power connections

You are scheduled to be on the phone throughout the entirety of your shift – no flexibility to answer the door or be on-call care for others during scheduled work hours

Compensation :

17 / hour + $65 / month internet stipend

Compensation Range

Currency

Type

Hourly

Any offered salary is determined based on internal equity, internal salary ranges, market data / ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD / technology), for example.

Sponsorship is not available for this position at this time. Successful hires must pass pre-employment checks.