Client Support Associate- FT

Job Description

Job Description

All Points North is hiring a Full-Time Client Support Associate

Shift : 3 : 00 PM – 11 : 00 PM | Weekends Required

Join our dedicated team and play a key role in delivering exceptional client care and support during evening and weekend hours. We're seeking a compassionate, detail-oriented individual who thrives in a client-facing environment and is committed to supporting our mission of whole-person wellness.

Broad Statement of Responsibilities :

The Client Support Associate involved in the day to day operations of the client milieu.

The CSA collaborates extensively with clinicians, nursing staff, hospitality, case management, and other patient caregivers and staff to ensure delivery of quality care and coordination of services. They work closely with clinical and hospitality leadership to coordinate systems related to measuring attendance, reporting program outcomes, milieu activities and client satisfaction. The CSA works closely with the Clinical Team and Hospitality Department on special projects as

assigned.

Qualifications : The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to stand for 8+ hours
• Able to squat, bend, kneel, and lift 50 lbs
• Able to work with all departments at All Points North
• Extensive knowledge of KIPU EMR
• Time-management skills
• Capable of making good decisions
• Ability to handle pressure well
• Ability to deal with uncertainty
• Valid Drivers License

Education :

Required; High School Diploma / GED Preferred; Associates in Social or Human Services

Experience : 2+ years of experience working in clinical or hospitality settings with direct guest / client care, experience in clinical documentation systems

Special Skills & Knowledge : Candidates should have the following skills and attributes : must be able to work and communicate well with people; be adaptable and accept changes quickly and easily; be willing to address conflict appropriately. Basic computer skills are required with Microsoft Office Suite and KIPU, web-based products knowledge a bonus.

Physical Requirements : The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Materials & Equipment : Office equipment, computer, copy machine, iPad and company computer programs

Essential Requirements :

Position Duties and Responsibilities – Responsibilities include but are not limited to :