Desktop Support Engineer - EUS

Diverse LynxMiami, FL, United States

1 day ago

Job type

Full-time

Job description

Job title : Desktop Support Engineer - EUS

Job Location : Miami, FL

Work Model : Onsite

Shift : Day

Required Skills :

Desktop Support at an Enterprise level
Data centre Knowledge and Troubleshooting skills
Health Care / life Sciences domain Knowledge
Excellent communication skills

Responsibilities :

Experience in supporting overall manufacturing / lab IT systems and IT devices.

Familiarity with manufacturing, lab and Data Centre IT equipment

Includes but is not limited to scanners, printers (Zebra, etc..), tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..

Advanced Troubleshooting / Problem Solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays)

Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support / management

Advanced communications skills to work with multiple teams (Network, Server) and / or OEMs on high priority issues.

Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Centre

Manage IT Asset lifecycle management for the location / region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.

Basic Troubleshooting / Problem Solving capabilities (L1 level) for network devices which includes rack and stack (Routers, Switch, Firewalls, Wireless Access points)

Knowledge / Understanding of GMP and GxP

Knowledge / Experience on working in a Clean Room environment and / or Manufacturing environment.

Strong focus on quality and attention to detail

Qualifications :

Safety training and proper PPE and / or Lab requirements always apply

Understanding of GMP / GxP environment

PCs / Servers cannot have any sort of maintenance or patching without approved change control windows

No systems or devices should ever be rebooted without proper approvals

Often MLL sites may have isolated networks

Understanding of what critical support means during a P1 or P2 event (i.e. proactive support - spares, crash carts, etc.)

Ensure best practices are followed and understood :

5S (LEAN) or similar methodology in IT rooms / Datacentre

Requirements to enter a clean room

§ Proper entry procedures, proper gear, etc.

Safety protocol for moving IT equipment around the building (carts, trikes, push carts, etc.)

Years of Experience : 2-4 Years of Experience

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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Desktop Support Engineer • Miami, FL, United States

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