Senior Resolution Manager

Gallagher Bassett Claims Adjuster

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnershipand that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes driverspeople who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview Role Specifics

Jurisdictions : AL, FL, NC, SC, GA, TN

Licenses : AL, FL, NC, SC, or GA

Location : This role is eligible for fully remote work.

How You'll Make An Impact

Apply claims management experience to execute decision-making to analyze claims exposure, plan the proper course of action, and appropriately resolve claims.

Interact extensively with various parties involved in the claim process to ensure effective communication and resolution.

Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process.

Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements.

Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file.

About You

Ideal candidates for this position will have :

Claims Background : A minimum of 3-5 years experience handling lost time / indemnity claims and have extensive experience with litigated files

Jurisdictional Experience : AL, FL, NC, SC, GA, TN

Active Adjusters' licenses : AL, FL, NC, SC, or GA

As a key member of our experienced Claims Adjuster team, you will :

Investigate, evaluate, and resolve complex workers compensation claims applying your analytical skills to make informed decisions and bring claims to resolution.

Work in partnership with our clients to deliver innovative solutions and enhance the claims management process.

Required Qualifications

High School Diploma.

Minimum of 5 years related claims experience.

Appropriately licensed and / or certified in all states in which claims are being handled.

Knowledge of accepted industry standards and practices.

Computer experience with related claims and business software.

Desired

Bachelor's Degree

Compensation And Benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market / geography, complexity or scope, specialized skill set, lines of business / practice area, supply / demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve : Medical / dental / vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include : Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more...