Field Service Engineer - DUV (Days)

Introduction to the job

As our Field Service Engineer (FSE), you will be part of a team of engineers who help our Customer Support (CS) organization install, repair and maintain ASML systems at customer sites. You ensure that our chipmaking systems work as they should and be part of the technology innovation thats moving the world forward.

Youll be a technical expert who will work with coworkers, customer & field support in isolating and solving problems to maintain and optimize equipment on a daily basis enhancing functionality and prevent problems. You will act as a resource for users on routine malfunctions and will be responsible for the necessary transfer of know?how to the customer.

Youll report to the Site Manager, but youll also be part of the larger Customer Solutions & Support sector where the in?fab installation and optimization of ASML products happens.

Role and responsibilities

The Field Service Engineer is responsible for the installation, qualification, repair, and maintenance of the ASML systems at customer site and is responsible for the necessary transfer of knowledge to the customer. Next to that, the FSE is engaged in tool health monitoring. The FSE is also expected to define and drive continuous improvements at the local site.

FSE main responsibilities

• Ensure a Safe environment at any time while performing any service action.
• Install equipment at customers locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.
• Analyze applicability, accuracy and adherence to design specifications.
• Evaluate and diagnose problems and make appropriate repairs.
• Expediently escalate issues to supporting resources when necessary.
• Work with co?workers, customer & field support in isolating and solving problems.
• Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
• Train customers in use and routine maintenance of equipment.
• Answer customer questions and assist customers in a professional manner.
• Act as a resource for users on routine malfunctions.
• Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.
• Perform administrative and coordination duties, including pass?downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis.
• Provide appropriate support and assistance to less experienced ASML personnel as necessary.
• The holder of this position reports to the DUV Tech Ops Support Manager and provides indirect and direct support to customers, and direct escalation and technical support to operations.

Education and experience

Job Grade 04 : Bachelors degree in a technical field or the equivalent combination of education, skills and experience will be considered. An associate or technical degree with at least 2 years of technical experience will be accepted. 2 + years of experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software is preferred.

Job Grade 05 - 06 : A Bachelors degree in a technical field or the equivalent combination of education, skills and experience will be considered. An advanced degree (MS) with internship(s) experience will also be accepted. 3 + years of experience in the installation, qualification, repair and maintenance of ASML systems at customer sites is preferred. 3 + years of experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software is preferred.

Skills

Other information

Physical Demand of the job

Shift : compressed work week schedule, 12hr shifts 7am?7pm.

Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.

Occasionally lift and / or move up to 20 pounds.

Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and / or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre?selection process, please send an email to USHR_Accommodation@ to initiate the companys reasonable accommodation process.

Please note : This email address is solely intended to provide a method for applicants to initiate ASMLs process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.

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