W2 Contract Req : ServiceNow CMDB / Discovery SME (Hybrid / Remote / Columbus, OH) (Canton)

Job Title : ServiceNow CMDB / Discovery SME

Work Location : Remote / USA . Candidates MUST be located in one of the following states : Arkansas, Indiana, Kentucky, Louisiana, Michigan, Ohio, Oklahoma, Tennessee, Texas, Virginia, or West Virginia

Position Type : Contract (Potentially CTH)

Contract Duration : 6 Months

Citizenship : GC / USC

ServiceNow CMDB / Discovery SME

Key Takeaways

Core Skill : A hands-on ServiceNow Discovery SME, not a developer.

Candidates must have owned Discovery BAU (Business As Usual) operations.

Primary Focus : BAU operations (e.g., fixing duplicates, fine-tuning patterns) and expanding discovery to new areas like AWS.

Future Driver : The role is critical for 2026 CSDM 4.0 adoption, which requires a robust, accurate CMDB built by Discovery.

REQUIRED SKILLS

4+ years CMDB experience, including ITIL / ITSM and Discovery support.

4+ years experience in collaborating with stakeholders to capture ITSM requirements.

4+ years ServiceNow development experience preferred.

In addition to any experience required above, 7 years of relevant work experience required.

Ability to write and optimize JavaScript-based scripts within ServiceNow Discovery to process and populate Configuration Items (CIs).

Strong knowledge of process design, development, and support

In depth experience managing organizational needs, documenting, and mapping business processes.

Hands-on Experience in CSDM (Common Service Data Model) Implementation & Business Process Architecture & Mapping with Technical and Business Service structure.

Proven experience identifying improvement opportunities through the analysis and creations of process audits.

Progressive experience in managing enterprise-class continual IT process improvement

Champion quality standards and ensuring compliance across all operational teams

Workflow and Process development expert

Extensive process integration knowledge and experience preferred.

Knowledge of business system interactions, infrastructure dependencies, system controls, monitoring associated with service delivery.

Selfdirected and dependable to produce highquality work in a timely manner.

Bring strong technical decisionmaking skills to the team.

Effectively communicate appropriately through verbal and written channels

ServiceNow On-Prem experience preferred.

ITIL Foundations V3 / V4 Certified

Basic Qualifications

Education : Bachelor's degree in computer science, information systems, business, or related field of study; Or associates degree in computer science or related field of study with 2 years of relevant work experience; Or High school diploma / GED with 4 years of relevant work experience.