Service & Engagement Team Leader
TargetHilton Head Island, SC, US2 hours ago
Job type
- Full-time
Job descriptionDemonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences. Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, resolution, driving loyalty and cleanliness standards. Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions. Understand sales goals, business reporting and guest insights to plan and execute daily / weekly workload, to deliver on store sales goals, guest engagement and troubleshoot opportunity areas as needed throughout the day. Support Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features and offerings that reward our guest and / or enhance their shopping experience. Support your direct leader by following up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences. Engage in consistent, meaningful development conversations throughout the critical touch points within the teams career path. Personalize recognition and appreciation of your team to reinforce critical guest service behaviors and promote a positive team and guest centric culture. With guidance from your direct leader, lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors. Quickly respond to any concerns with a guests shopping experience by de-escalating the situation and ensuring your team understands and feels supported to resolve or address guest concerns and issues. Ensure your team members stay up-to-date on upcoming major promotions, brand launches and events. Evaluate candidates for open positions and develop a guest-centric team. Work a schedule that aligns to guest and business needs (this includes early morning, evening, closing, overnight shifts, holidays and weekends). Support and enable team members to deliver pick up and drive up orders (including drive up returns and Starbucks) efficiently and accurately to digital guests, following all federal, state and local adult beverage laws. Support guest services as needed. Demonstrate a culture of ethical conduct and compliance; lead team to work in the same way and hold others accountable to this commitment. Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting / investigating injuries timely and accurately. Model creating a welcoming experience by greeting guests as you and your team are completing daily tasks. Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way, and help solve their specific needs. Lead by thanking guests and let them know we're happy they chose to shop at Target. Model the execution of physical security processes in order to enhance the instore security culture. Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices. If applicable, as a key carrier, follow all safe and secure training and processes. Address all store emergency and compliance needs. All other duties based on business needs. You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with. You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success. You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times). High school diploma or equivalent Must be at least 18 years of age or older Previous retail experience preferred, but not required Lead and hold others accountable Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed. Work independently and as part of a team Manage workload and prioritize tasks independently and with a team Welcoming and helpful attitude Effective communication skills Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes Access all areas of the building to respond to guest or team member issues Interpret instructions, reports and information Accurately handle cash register operations, cash transactions, and oversee cash office processes as needed Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others Climb up and down ladders as needed Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. as needed Ability to remain mobile for the duration of a scheduled shift (shift length may vary)
Service And Engagement Team Leader
The pay range per hour is $21.50 - $36.55.
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.
Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.
The role of a Service and Engagement Team Leader can provide you with the skills and experience of :
- Guest service fundamentals, experience building a guest first team culture and driving loyalty programs
- Guest engagement; problem solving and resolution
- Retail business fundamentals including : department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
- Planning department(s) daily / weekly workload to support business priorities and deliver service and sales goals
- Leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent
As a service and engagement team leader, no two days are ever the same, but a typical day will most likely include the following responsibilities :
This may be the right job for you if :
The good news is that we have some amazing training that will help teach you everything you need to know to be a Service and Engagement Team Leader. But, there are a few skills you should have from the get-go :
We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect :
Create a job alert for this search
Team Leader • Hilton Head Island, SC, US
Related jobs
The Retreat at Ladys Island is seeking a Community Engagement Director to join their team! The Community Engagement Director reports to the Executive Director.
Sales & Marketing | Community Relation...Show moreLast updated: 12 days ago
As a Store Leader in Training at Parker's Kitchen, you will have the opportunity to develop and refine your leadership skills while assisting the Store Leader in managing day-to-day operations, inc...Show moreLast updated: 29 days ago
Occupational Therapist Career Opportunity.Sign on bonus available for PRN positions who commit to our tier 3 program.Tier based PRN program up to $50 per hour + Weekend Shift Differential.Your Call...Show moreLast updated: 30+ days ago
Are you an experienced Arborist looking to take your career to the next level? As an Arborist Crew Leader, you will be an integral member of the team, serving as the leader of a tree care crew with...Show moreLast updated: 30+ days ago
Focus on the core content of the job post, removing any extra metadata, navigation mentions, and redundant headers.Keep the formatting beautiful and high signal to noise ratio.Show moreLast updated: 30+ days ago Service And Engagement Team Leader.Working at Target means helping all families discover the joy of everyday life.We bring that vision to life through our values and culture.Advocates of guest expe...Show moreLast updated: 30+ days ago 
At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better.
Our mission is to help people lead healthier, more fulfilling lives...Show moreLast updated: 30+ days ago
THE ARMY HEALTH CARE ADVANTAGE As a member of the Army health care team, you’ll receive benefits that you won’t be able to get in a civilian career.
Challenging Work Feel inspired with great case di...Show moreLast updated: 13 days ago
Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.
At Academy Sports + Outdoors, our Purpose is to make it easier for everyon...Show moreLast updated: 30+ days ago
Community Relations Representative.We have a new and exciting opportunity for a Community Relations Representative.We are looking for a driven sales professional who will develop early and appropri...Show moreLast updated: 30+ days ago
We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show moreLast updated: 30+ days ago
Starting Pay Rate : Hourly - Hourly Plan, 12.Tidal Wave Auto Spa is one of the fastest growing car wash chains in the country and is a recognized leader in the industry with locations nationwide.Our...Show moreLast updated: 30+ days ago
Licensed Marriage and Family Therapist (LMFT).Wage : Between $90-$127 an hour.Licensed Marriage and Family Therapist — Are you ready to launch or expand your private practice? .Headway is here to he...Show moreLast updated: 5 hours ago
Community Engagement Director to join their team!.The Community Engagement Director reports to the Executive Director.Sales & Marketing | Community Relations.
The Community Engagement Director i...Show moreLast updated: 9 days ago At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better.
Our mission is to help people lead healthier, more fulfilling lives...Show moreLast updated: 30+ days ago 
Retail Customer Service Specialist.At DICK'S SPORTING GOODS, we believe in how positively sports can change lives.On our team, everyone plays a critical role in creating confidence and excitement b...Show moreLast updated: 14 days ago Leader In Training - Store # 90.As a Store Leader in Training at Parker's Kitchen, you will have the opportunity to develop and refine your leadership skills while assisting the Store Leader in man...Show moreLast updated: 29 days ago At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better.
Our mission is to help people lead healthier, more fulfilling lives...Show moreLast updated: 30+ days ago 
As a Community Manager, you are the team leader, role model, and business manager.At Hawthorne, we recognize that work is meant to support both our personal and professional goals.That's why we off...Show moreLast updated: 30+ days ago
The pay for this position is $20.At Five Guys, we serve outstanding burgers and fries, in clean restaurants with a top tiered customer service approach!.
Shift managers are trained to perform all of...Show moreLast updated: 9 days ago
- Promoted
Community Engagement Director
The Pearl at JamestownBeaufort, SC, USFull-time
- Promoted
Leader in Training - Store # 91
Parker ManagementHilton Head Island, SC, USFull-time
- Promoted
Occupational Therapist
Encompass HealthBluffton, SC, United StatesFull-time +1
- Promoted
Arborist Crew Leader
Bartlett Tree ExpertsBeaufort, SC, USFull-time
- Promoted
Read allabout it
StaplesHilton Head Island, SC, USFull-time
- Promoted
Service & Engagement Team Leader
TargetSavannah, GA, USFull-time
- Promoted
Licensed Professional Counselor (LPC)
LifeStance HealthWadmalaw Island, SC, USFull-time
- Promoted
Active Pulmonary Disease Officer
United States ArmySeabrook Island, SC, United StatesFull-time
- Promoted
Store Team Lead
Academy Sports and OutdoorsBeaufort, SC, USFull-time
- Promoted
Home Health Community Relations Representative - Low Country
PruittHealthHilton Head Island, SC, USFull-time
- Promoted
Online Survey Taker. Earn up to $25 per survey. - Remote
Earn HausDale, South Carolina, USRemote
Full-time +1
- Promoted
Team Lead - Beaufort, SC
Tidal Wave Auto SpaBeaufort, SC, USFull-time +1
- Promoted
- New!
Licensed Marriage and Family Therapist
HeadwayHilton Heed Island, SC, USFull-time
- Promoted
Community Engagement Director
Phoenix Senior LivingBeaufort, SC, USFull-time
- Promoted
Marriage and Family Therapist (LMFT)
LifeStance HealthWadmalaw Island, SC, USFull-time
- Promoted
Retail Customer Service Specialist
Dick's Sporting GoodsHilton Head Island, SC, USFull-time
- Promoted
Leader in Training - Store # 90
Parker ManagementHilton Head Island, SC, USFull-time
- Promoted
Licensed Clinical Social Worker (LISW-CP)
LifeStance HealthRavenel, SC, USFull-time
- Promoted
Community Manager
Hawthorne Residential PartnersRidgeland, SC, USFull-time
- Promoted
Shift Lead
Five GuysBeaufort, SC, United StatesFull-time