Front Office Coordinator

Job Title – Position Description: Coordinator Front Office

Reports to: Manager Site

MISSION

The Front Office Coordinator is responsible for creating an exceptional patient experience while providing competent and compassionate care to every patient. The Front Office Coordinator role is fluid and versatile with progressively increasing responsibilities including helping direct efficiencies and maintaining high standards for EMR documentation.

OUTCOMES

• Ready to take on new opportunities for various clinical challenges with a sense of urgency, intiution, and proactive approach with a can-do attitude despite adversities.
• Communicate with respect, kindness, and politeness to a diverse group of people to provide an exceptional patient experience.
• Takes on the challenge of unfamiliar tasks and learns from failures and mistakes while continously looking to optimize the patient experience by considering multiple and varied components of the patient cycle.
• Able to acquire, analyze, and provide accurate clinical information to the medical team in a timely manner, while maintaining accurate patient charting in a fast paced and high volume work environment.
• Understand impact of your actions on others, be willing to admit and take responsibility, and be able to reflect on performance and proactively request constructive feedback to grow within the role.
• Willing to learn and adopt new responsibilities and organizational change based on shifting demands of front office duties, patient work ups and procedures, and effectively navigating patient charting and medical history for medical team.

COMPETENCIES

Job Related Competencies:

1. Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
2. Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.
3. Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
4. Drive Results: Consistently achieving result, even under tough circumstances.
5. Demonstrates Self Awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
6. Situational Adaptability: Adapting demeanor and approach in real time to match the shifting demands of different situations.

Cultural Competencies:

Advanced Values:

1. People
   • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
2. Heart
   • Patient Focus: Building strong patient relationships and delivering patient centric solutions
3. Service
   • Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity
4. Excellence
   • Cultivates Innovation: Creating new and better ways for the organization to be successful

Behaviors:

1. Being Resilient:
   • Rebounding from setback and adversity when facing difficult situations
2. Self-Development:
   • Actively seeking new ways to grow and be challenged using both formal and informal development challenges
3. Optimizes Work Processes:
   • Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
4. Professional Communication:
   • Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences, while maintaining a professional appearance and tone

QUALIFICATIONS

Basic Qualifications:

Education/Previous Job Relevant Work Experience

• High School Diploma or GED or equivalent work experience

Preferred Qualifications:

Education:

• High School Diploma

Previous, Job Relevant Work Experience:

• At least 2 years of experience in clinical front office experience
• Experience in a high volume clinical setting
• Knowledge of Eclinical Works (eCW) and Radix
• Knowledge of urology or urogynecology experience

Credentials/Licensures:

• Current CMA certification