Mortgage Loan Processor - Retail (In-Office)
Location : Chandler, AZ (In-Office)
Division : Oaktree Direct (Retail Lending)
About Oaktree Direct
Oaktree Direct is the retail lending division of a well-capitalized, growth-focused mortgage platform. Our in-office model is built around collaboration, accountability, and clean execution. Processors at Oaktree Direct are true file owners-working closely with loan officers, underwriters, and leadership to move loans efficiently from application to close.
The Role
We are seeking an experienced Retail Mortgage Loan Processor to join our in-office team in Chandler, AZ. This role supports a steady retail pipeline and focuses on FHA, VA, and Conventional loans .
This position is ideal for a processor who thrives in an in-office environment, understands retail timelines, and takes pride in submitting clean, complete files to underwriting.
Key Responsibilities
- Manage retail loan files from application through clear-to-close
- Collect, review, and organize borrower documentation (income, assets, credit, disclosures)
- Prepare complete, accurate submissions for underwriting
- Clear underwriting conditions efficiently and proactively
- Maintain consistent communication with borrowers, loan officers, and underwriters
- Ensure files meet agency, investor, and compliance requirements
- Track pipeline and prioritize files to meet contract and closing deadlines
Required Qualifications
2+ years of recent retail mortgage processing experienceHands-on experience processing FHA and VA loans (Conventional a plus)Strong understanding of income calculations, asset review, and documentation standardsExperience working in a fast-paced retail environment with multiple filesAbility to work full-time, in office in Chandler, AZDetail-oriented, organized, and deadline-drivenPreferred (Not Required)
Experience working closely with in-office underwriting teamsFamiliarity with retail LOS systems and disclosure timelinesWhat We Offer
Stable, consistent retail loan volumeIn-office collaboration with underwriting and leadershipCompetitive compensation and Bonus StructureFull benefits package including health coverage and PTOLong-term career growth within a growing mortgage platformWhy Oaktree Direct
This is a strong opportunity for a retail processor who wants :
Clear expectations and defined workflowsDirect access to underwriters and decision-makersAn in-office team environment (no remote chaos)A stable platform focused on execution and quality